Job reference - 40515
- Competitive salary on offer
- A supportive work environment and career development opportunities
- Based in Rosedale and reports to the Capital SMART Repair Centre Manager
About Capital SMART
Capital SMART are seeking an experienced and detail-oriented Collision Repair Centre Estimator to join their team and help continue delivering top-notch repair solutions at the Rosedale based branch.
Capital SMART is an accident repair centre network that service 3,100 bookings per week and repair over 175,000 cars per year. From a single concept site in July 2010, they set out to become one of the world's leading collision repair companies.
They have been able to achieve this through close collaborations with their partners, the Suncorp group of insurance companies and their suppliers by jointly investing in research and technology.
In Australasia, the business employs over 1,400 SMART team members and continue to grow. Capital SMART have achieved national recognition for our high-quality customer satisfaction and everything they do is about the customer.
This simple philosophy is fundamental to the success of SMART and Customer service is at the heart of everything they do. This, along with numerous industry awards for commitment to quality and excellence, has placed them amongst the leading collision repair companies in the world.
The role and its duties
The Estimator is responsible for assessing vehicle damage, estimating repairs costs, and the allocation of and invoicing of repairs in line with the agreed repairs criteria framework.
The role focuses on accurately evaluating vehicle damage, estimate repair costs, apply the suitable repair methods, order the appropriate parts and process invoices within agreed criteria requirements in a timely and efficient manner.
Duties:
- Implement process and procedure to scope vehicle repairs efficiently and effectively and determine the feasibility of the repair versus the replacement of the damaged parts
- Responsible for all aspects of vehicle inspections and assessment of accident or collision damage to determine the extent of the damage
- Digitally record inspections, extent of the damage and estimate the cost of labour and parts to complete the repair process using the correct systems
- Ensure the correct allocation of the repairs and repair methods to the correct criteria
- Responsible for all parts selection and ordering to support the repair process
- Ensure all invoices and credits are processed
- Excellent communication skills required to accurately explain and be able respond to questions from the customer about the repair process
- Ensure all compliance and quality assurance requirements and regulations are followed
- Ability to build, support, and maintain relationships with key stake holders
The skills and background sought
- Relevant experience within the automotive collision repair industry
- High level of confidentiality, professionalism, and relationship management skills
- Well-developed communication and interpersonal skills
- Well-developed coaching and problem-solving skills
- Strong computer literacy and experience with vehicle repair software
- A relevant qualification in the collision repair industry (desirable)
The challenge and rewards
- Competitive salary on offer
- Opportunity to train and grow in the Australasian network of Capital SMART
- A supportive and collaborative work environment with a great team culture
Why join Capital SMART?
Capital SMART have a focus on values-based leadership that clearly defines what being a SMART team member is. They are focused on 'Together we Do It Right' and ask that their people act honestly, with courage and compassion and work together collaboratively to find solutions that uphold their uncompromising quality standards. They want their leaders to inspire those around them.
How to apply and closing date
If reading online, click the APPLY NOW section and submit your application online.
This role is exclusively listed with Automotive Employment NZ Ltd and all applications will be forwarded through to Capital SMART for their consideration.
The processing of applications begins on the 28th of April, 2025.
A job description can be requested from Keith Naude by emailing
You can also call Keith Naude on 021 271 3202 for a confidential discussion.
