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Healthcare New Zealand

Service Facilitator - Kaitiaki | Specialist

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

  • Mentorship programme
  • Online learning platform
  • Career development opportunities
  • Company laptop provided
  • Discounted health insurance
  • Partnership discounts
  • Full paid training provided


Who we are | Ko wai mātou

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!

About the role | He kōrero whakamārama mō tēnei tūranga

As a vital part of our team, you'll collaborate closely with families and dedicated support workers. Together, we'll provide unwavering support to individuals with very high needs within the comfort of their own homes. Your impact will be profound, making a difference where it matters most.

A sample of some of the responsibilities include:

  • Phone-Based Enquiries Management: Skilfully handle all phone-based enquiries, ensuring prompt and effective communication.
  • Service Coordination: Facilitate seamless coordination between our dedicated support workers and valued clients.
  • Client Support Rostering: Strategically roster cover to guarantee that clients receive the essential support they need.


What You Will Bring | Ngā tohungatanga mō tēnei tūranga

  • Minimum of 6 Months Tenure as a Service Facilitator/Care Coordinator or Equivalent: Demonstrate your valuable experience in this critical role.
  • Exceptional Communication: Showcase your adeptness in clear and impactful communication.
  • Strong Relationship-Building Skills: Cultivate meaningful connections with colleagues and clients alike.
  • Resilience Under Pressure: Flourish under pressure, demonstrating your unwavering resolve.


If you'd like to make a real difference in people's lives, apply today

How to apply | Me pēhea ki te tono

Please discuss with your current Team Leader prior to submitting your online application. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 14th February 2025

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Hard Skills Required

  • Service Coordination & Rostering
  • Healthcare Industry Knowledge
  • Computer & Data Management
  • Customer Service Experience
  • Compliance & Risk Management

Soft Skills Required

  • Communication
  • Problem-Solving
  • Resilience
  • Relationship-Building
  • Attention to Detail

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
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