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Robert Walters

Senior Solution Architect

  • Posted Today
  • Hybrid
  • Full Time
Location

Wellington

Job Description

This role is perfect for someone who thrives in a dynamic environment and enjoys working with multiple stakeholders. The successful candidate will have the opportunity to shape the future of customer engagement in a rapidly evolving digital landscape. * Engage with customers across various channels * Work from a digital perspective * Opportunity to shape the future of customer engagement What you'll do:

As a Senior Solution Architect, you will play a pivotal role in enhancing customer engagement across various channels. Your day-to-day responsibilities will include engaging with stakeholders, collaborating with different teams, and staying updated on the latest trends in the digital space. You will also work closely with senior level management to understand their needs and ensure all solutions align with the company's strategic objectives. * Engage with stakeholders across various channels including web and telephony * Work closely with senior level management to understand and meet their needs * Use your experience and knowledge to improve the channels layer * Collaborate with different teams to ensure seamless customer engagement * Stay updated on latest trends and technologies in the digital space * Ensure all solutions are aligned with company's strategic objectives

What you bring:

The ideal candidate for this Senior Solution Architect role brings proven experience in a similar role at a senior level. You have an excellent understanding of digital technologies and trends, which you use to engage customers across various channels. Your strong stakeholder management skills enable you to work effectively with multiple stakeholders, including senior level management. Additionally, you have experience in improving channel layers for better customer engagement.

  • Proven experience as a Solution Architect at a senior level
  • Strong understanding of digital technologies and trends
  • Excellent stakeholder management skills
  • Ability to work effectively with senior level management
  • Experience in improving channel layers for better customer engagement
  • Knowledge of latest trends in customer engagement

Desired Soft Skills

  • Exceptional Communication
  • Problem-Solving
  • Analytical Thinking
  • Leadership
  • Collaboration
  • Solution Architecture (especially across digital channels)
  • Digital Technology Expertise
  • Channel Layer Optimisation

Job Schedule

  • Shift Work

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