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Job Description
The opportunity | Te Whiwhinga mahi

The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.

• Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
• Provide accurate information every time, and then ensuring all service requests are documented to a high standard
• Work within and contribute to our enthusiastic and energetic team spirit
• We have three vacancies for these full-time (37.5 hours/week), fixed term (6-month) positions, with a salary range of $54,000- $55,000 (pro-rata). For more information, please refer to the position description.

About the team | Mō tō mātou rōpū

The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.

About you | He kōrero mōu

Experience within a similar environment would be beneficial, it is more important that you bring a great attitude, Customer service experience with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.

Important Skills | Nga Pūkenga Motuhake

• Have experience in an IT Call Centre, Help Desk or Customer facing role (including troubleshooting)
• Answer customer queries and provide accurate information every time, and then ensuring all service requests are documented to a high standard
• Have excellent verbal and written communication skills with great listening and interpretation skills.
• Be a team player.
• Advantageous to have experience in ServiceNow, ServiceCloud or Maximo
• Ideally you will have had some exposure to Office365, Exchange, Active Directory

This position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. 

Additional Information
Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 21st March 2025 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Selina Battista via s.battista@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz