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Fletcher Steel

Account Manager

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

About Us:
Dimond Roofing is a leading provider of roofing solutions with 60-years of experience, renowned for our exceptional service and commitment to quality. We provide a wide range of long run roofing, cladding, purlins, architectural tray, and floor systems. With 12 sites nationally and 190+ employees, Dimond Roofing operates as its own brand under the Fletcher Steel banner.

Role Overview:
We are seeking a highly organized and detail-oriented Account Manager to join our team. This role is essential in managing and growing our relationships with roofers and builders, particularly in the Asian market. Your bilingual skills will be crucial.

Key Responsibilities:

  • Customer Service & Order Management: Follow up on orders, deal with roofers, and key in orders accurately.
  • Communication: Maintain excellent communication with clients, ensuring their needs are met in a timely manner.
  • ERP: Use Salesforce to track all orders and enquiries
  • Market Focus: Concentrate on the residential market, leveraging existing relationships in the Asian building sector.
  • Sales & Pricing: Close deals and handle pricing, guided by the Sales Manager
  • Trade Shows: Occasionally attend trade events on weekends.


What We’re Looking For:

  • Fluent in both Mandarin and English.
  • Background in the building supplier industry, with existing relationships in the Asian market. Roofing experience is not essential but experience within a building industry supplier would be beneficial.
  • Highly organized and able to manage a busy role effectively.
  • Sharp eye for details to ensure accuracy in order management.
  • Our market differentiator is service, so a strong commitment to customer satisfaction is essential.


Benefits:

  • Competitive Salary + vehicle.
  • Flexibility working arrangements
  • Be part of a growing team with opportunities for professional development.
  • Access to the wide range Fletcher Building benefits


If you are a proactive and detail-oriented professional with a passion for customer service and sales, we would love to hear from you. Apply now to join Dimond Roofing and make a significant impact in the Auckland residential market!

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement

Hard Skills Required

  • Salesforce
  • Order Management
  • Pricing Strategy
  • ERP Systems
  • Bilingual (Mandarin/English)

Soft Skills Required

  • Customer Service
  • Communication
  • Organizational Skills
  • Attention to Detail
  • Relationship Building

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • ⚧
    Gender Transition Support
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 💹
    Employee Stock Purchase Plan
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 🚚
    Relocation Support
  • 🏆
    Performance Bonus
  • 🚘
    Travel Reimbursement
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • ☕
    Work Café

Job Schedule

  • Shift Work
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