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Far North District Council

Customer Service Officer - Multiskilled

  • Posted 1d ago
  • On Site
  • Part Time
Location

Kaikohe

Salary

$55.83  -  $65.68 k/yr

Job Description

Working at FNDC is an awesome responsibility and privilege. Our employees are critical to our mission, regardless of the role they carry out. Our Values guide how we do our job and keep us passionate about creating great places and supporting our people.

Te Wero - The Challenge

Great with people? Love libraries? Looking for an opportunity to deliver amazing community programmes?

We are looking for a creative customer service superstar to permanently join our Kaikohe Library team.

We are seeking a dynamic person who loves working with the community. Success in this role is all about connecting our customers with library services, programmes and events, and with each other. If you're a true 'people-person' who loves a busy role where no two days are the same, this is the job for you! .

The role is 32 hours per fortnight including Thursday and Friday.

I ā koe - About You

You will enjoy talking about the latest great read, leading afterschool programing, and supporting our community with their technology needs.

Most importantly, you will be great with and enjoy people from all walks of life, and be an awesome fit for our team. If that sounds like you, we'd love to hear from you today!

Our ideal candidate will have:

  • Experience working in libraries, or in busy front-facing customer service or educational roles
  • Excellent interpersonal skills and proven ability to develop positive working relationships
  • Enthusiastic commitment to customer service excellence
  • Awareness of the modern library environment
  • Sound digital literacy including proficiency in Microsoft Office - particularly Outlook, Word and Excel
  • Strong drive to get the best outcomes for our communities
  • A progressive mindset focused on continual improvement and evolution of services
  • Excellent work ethic & communication
  • Awareness of the modern customer services environment
  • A current full drivers licence
  • NZ residency or a valid NZ work visa


Tā mātou āroha - What We Offer

Far North District Council is a progressive and growing Council filled with like-minded people who love what they do and are committed to providing superior services to residents in their community.

The salary from this position is Grade 10 within Council's salary structure ($55,831 - $65,684 gross per annum pro rata) dependent on qualifications and experience, plus Kiwi Saver. We offer you flexible work arrangements and the chance to enjoy the lifestyle and beauty only the Far North region can provide.

You will also be given all the tools of the trade you need to hit the ground including a professional development plan to ensure your ongoing growth and success within the organisation.

Are you a person who enjoys leading high performing, busy services? This is a great opportunity to bring your passion for people into this highly sought field of employment. Apply now!

Creating Great Places, Supporting our People

Hard Skills Required

  • Library Services
  • Digital Literacy
  • Microsoft Office (Excel, Word, Outlook)
  • Event Planning
  • Customer Service

Soft Skills Required

  • Teamwork
  • Communication
  • Interpersonal Skills
  • Problem-Solving
  • Adaptability

Benefits and Perks

  • ⏰
    Flexible Work
  • 🏎
    Competitive Salary
  • 🧕
    Inclusive Workspace
  • 🎖
    Long Service Rewards
  • 💚
    Counselling Services
  • 🤱
    Extended Parental Leave
  • 🧠
    Mental Health Workshops
  • 🎉
    Employee Discounts and Rewards
  • 🏘
    Work from Home
  • 💼
    Life Insurance
  • 🏛
    Fully Paid Jury Service
  • ❤
    Care and Appreciation
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