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Blenheim Toyota - Customer Service Advisor

Join the vibrant, driven team at Blenheim Toyota, working with NZ’s most trusted vehicle brand, Toyota.

Strong values-based workplace culture
Key customer contact position | Attractive remuneration package on offer

The Opportunity
This could be the role that sets off your success in 2025.

You can expect to enjoy working within a vibrant, values-based company atmosphere, focused on customers, and working with the support of an established and competent management team.

This is an opportunity to join the successful team at Blenheim Toyota within the wider McDermid Auto Collective family. You will gain exposure to industry leading practice, working with an experienced Parts and Service Manager and wider management team – all while adding your touch to the company’s strong ambition for industry leading customer service.

The Company
With five locations across the Marlborough and Canterbury regions, the McDermid Auto Collective have proven to be one of the top performing dealership groups for Toyota – New Zealand’s most trusted vehicle brand. The business’s strengths as a collective provide a wider range of automotive solutions for their customers and a unique network of skilled people within the business to help support overall success for their teams.

The key to success for the wider group? A clear direction coupled with a strong value-set, this is reflected in the Group’s culture, and in their delivery of personalised and exceptional service to their customers.

The Role

• A key contact for customer booking, greeting, and ensuring we meet timeframes.
• Responding to email, phone, social media queries regarding WOF and service repair bookings
• Creating job repair orders for our service team to work from.
• Assist in continually improving our service department customer experiences.
• Accurately checking each customers vehicle repair options and communicating this with them
• An understanding of automotive systems and repairs.

Your profile

• Genuine hospitality focus, and an internal desire to provide exceptional customer service.
• A person who does what they say
• An excellent communicator, both verbal and written
• Strong systems, Excel, and IT skills
• A responsible and proactive attitude to Health, Safety and Environmental practices.
• Hold full, unrestricted working rights within NZ.
• If you are a technically skilled individual with a passion for the automotive industry and customer service, we want to hear from you.

Please apply with a cover letter and CV outlining your recent work history:
Tim Warren
Service & Parts manager | Blenheim Toyota

Please note applications for this role will be reviewed as and when they are received, don’t hesitate to register your interest.