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New Zealand Couriers

Receptionist

  • Posted yesterday
  • On Site
  • Full Time
Location

Palmerston North

Job Description

What we look for in a Receptionist / Customer Service Representative:

Assisting our customers on the front line, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include:

  • Process customer queries, via phone, email and face-to-face queries
  • Adhering to company national standards of service excellence at all times
  • Data entry and processing of misdirected/undeliverable freight
  • Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc.


Hours for this role are Monday to Friday (8:30am - 5:30pm with 1 hour lunch break) and occasional Saturdays on a rotating roster 8:00am - 11:00am.

Key attributes

  • Results-driven with natural problem-solving skills
  • Understanding that complaints are opportunities to build better customer experiences
  • A high level of accuracy and attention to detail
  • Excellent data entry skills and experienced with Microsoft Office
  • People-person; great listening skills; can build rapport with customers and colleagues


What's on offer?

Cut travel time in half – central location with plenty of amenities close by
Career development opportunities across the Freightways Group of companies

About New Zealand Couriers For more than 60 years, New Zealand Couriers has worked tirelessly to offer our customers the best possible levels of service. With over 1,200 employees, and 550 independent contractors in 25 locations across the length and breadth of New Zealand, we are incredibly proud to be the country’s leading Courier Company.

We are also the largest subsidiary of Freightways, one of New Zealand’s leading organisations. Despite our size we remain responsive to our market, with our people at the heart of our success.

If you're ready for the next step in your career, submit your application now! Please include your CV and cover letter detailing your experience and suitability for this opportunity.


All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.

Hard Skills Required

  • Data Entry and Accuracy
  • Microsoft Office Proficiency
  • Knowledge of Customer Service Standards
  • Multitasking and Time Management
  • Understanding of Freight Operations

Soft Skills Required

  • Communication
  • Problem-Solving
  • Customer Service Orientation
  • Emotional Resilience
  • Team Collaboration

Benefits and Perks

  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 🅿
    Free Parking
  • 🧕
    Inclusive Workspace

Job Schedule

  • Monday to Friday

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