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About the role:

You will provide support to our Account Managers, specifically focusing on our Asian Segment, suppliers, and customers. You will manage a portfolio working within the Asian Building and Distribution Market. Your main goal will be to ensure that all of our customers experience the best service from start to finish.

Daily you will be responsible for –

• Actioning customer enquiries by phone, email & walk-in customer contact.
• Seek out value-added solutions for internal and external customers.
• Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
• Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions

This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in Albany.


About you:

• Excellent communication skills and be fluent in both Mandarin and English
• Proven Customer Service and/or Sales Experience
• Building Industry experience is preferred, with a desire to learn about our products is
• Strong communication skills, ability to pick up the phone and provide tailored solutions
• Be able to work under pressure and organise your time and environment for maximum efficiency
• Computer literacy is important, confident user of Excel, however full training will be given on our in-house computer systems

Our Benefits:

• Competitive base salary and staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
• Health & Wellbeing initiatives including an Employee Assistance Programme

Opportunities like this do not come along very often and these are limited. To express your genuine interest please submit your CV for review, if selected as part of our longlist you will be invited to complete video responses outlining why the position is of interest to you and what you can bring to the table.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

Applications close at Midnight on Friday 7th March 2025.


We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.