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Lumino the Dentist

Level 3 - Service Desk Engineer Technician

  • Posted 3d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Company Description
At Abano Healthcare Group, we’re dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand, we provide access to state-of-the-art equipment, robust learning opportunities, and mentorship programs.

Job Description
At Abano Healthcare, we’re looking for a Level 3 - Service Desk Engineer to join our growing IT team in this newly created position. In this role, you’ll be responsible for providing high-level support, managing IT infrastructure, and ensuring smooth operations across our business.

What You’ll Be Doing:

  • ✅ Microsoft Stack Support – Windows Server administration, troubleshooting, and maintenance.
  • ✅ Office 365 Administration – Managing users, policies, security, and collaboration tools.
  • ✅ Intune & Autopilot – Device management, deployment, and configuration.
  • ✅ Meraki & Networking – Troubleshooting network issues and optimizing performance.
  • ✅ Azure Management – Overseeing cloud resources, security, and automation.
  • ✅ Escalation & Problem-Solving – Handling complex IT issues that require in-depth technical expertise.


Qualifications

  • Proven experience in a Level 3 IT support or similar role.
  • Strong expertise in Windows Server, Office 365, and Azure.
  • Hands-on experience with Intune, Autopilot, and endpoint management.
  • Networking knowledge including Meraki and general networking principles.
  • Problem solver with excellent troubleshooting skills and attention to detail.
  • Excellent communication skills – able to explain technical issues in simple terms.


Additional Information

  • Work in a dynamic, fast-growing healthcare organization.
  • Collaborative and supportive IT team with opportunities for growth.
  • Exposure to cutting-edge cloud and network technologies.
  • Competitive salary and benefits.

Hard Skills Required

  • Windows Server
  • Office 365 Administration
  • Azure Management
  • Networking (Meraki)
  • Intune & Autopilot

Soft Skills Required

  • Problem-Solving
  • Troubleshooting
  • Communication
  • Attention to Detail
  • Team Collaboration

Job Schedule

  • Shift Work
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