- Product Manager – Insurance
- Permanent, full time
- Auckland based
Mō te tūranga | About the Role
As a Product Manager, you’ll be part of the team providing key product management support for all the insurance products Westpac has for our customers.
Day to day you’ll focus on the customer experience through engaging with our strategic partners to influence the end-to-end aspects of delivery of products including planning, customer collateral, digital improvement, project planning, stakeholder management, disclosure document reviews and various regulatory reporting requirements.
You will be the day-to-day relationship manager for our partners, monitoring service level metrics to ensure the health of the portfolio including complaints and working collaboratively to deliver good customer outcomes.
If this sounds like something you’d be interested in, then apply now!
Nā tāu rourou | What will you bring?
- 3+ years’ previous experience in a product management role.
- Specific insurance product knowledge would be highly valued.
- Proven innovation management skills, with the ability to bring creative ideas of others to life.
- Understanding of end-to-end delivery of product through omni channels.
- Experience in a large, customer service-based organisation in a highly competitive market.
- Experience with pricing adjustments and remediation programmes an advantage.
- Experience in stakeholder management with an external provider.
- Excellent communication skills, both written and verbal.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
4 February 2025
