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Dual Customer Service & Fleet Preparation Role

  • Posted 6d ago
  • On Site
  • Full Time
Location

Queenstown

Job Description


Please Quote Reference Number 11478

  • Key role ensuring the best rental experience for our customers
  • Experience in vehicle grooming and fleet preparation
  • Great opportunity with Best Car Rentals HQ in Frankton


This is an exciting opportunity for a positive, energetic person to be part of a newly established rental brand in Frankton, Queenstown, and grow their career as the business expands.

We are looking for an experienced all-rounder from the car rental industry to join the team and play a key role in delivering the best rental experience for our customers from start to finish.

Key responsibilities & duties:

  • Be the first point of contact for customers, providing exceptional service.
  • Pick up customers in our new shuttle van from the airport to our location.
  • Complete rental contracts and process customer bookings efficiently.
  • Upsell additional extras, including insurance cover options.
  • Answer customer inquiries and provide detailed information on rentals.
  • Conduct fleet checks during check-ins and check-outs to ensure vehicle readiness.
  • Maintain vehicle cleanliness and presentation to a high standard.


We're looking for someone with the following:

  • Previous customer service experience, ideally in the car rental industry.
  • Strong ability to prioritize tasks and multitask in a fast-paced environment.
  • A proactive and eager-to-learn attitude with a focus on career growth.
  • Experience in vehicle grooming and fleet preparation.
  • Excellent personal presentation and communication skills.
  • A valid full NZ driver's license with a clean driving record.
  • Ability to work on a rotational roster, including weekends and peak seasons.
  • A team player mindset with a positive and adaptable approach.
  • Right to work in NZ - We are currently only accepting applications from candidates within New Zealand.


If you're passionate about customer service and enjoy working in a dynamic environment, we want to hear from you! Apply today.

Applicants for this position must have NZ citizenship, residency, or a valid NZ work visa.


Please Quote Reference Number 11478

Desired Soft Skills

  • Vehicle Grooming
  • Rental Contracts
  • Fleet Preparation
  • Upselling Insurance
  • Shuttle Van Driving
  • Customer Service
  • Multitasking
  • Time Management
  • Adaptability
  • Teamwork

Benefits and Perks

  • 🅿
    Free Parking
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
  • Includes Weekends
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