- Bring your customer service experience
- Fixed term to 12 Dec 2025, 31 hours a week
- Work in our CBD library, Te Awe
Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future
Contribute to your local community and Wellington City
Forget outdated 'librarian' stereotypes - we are looking to draw out a diverse range of applications from people who are friendly and adaptable to reflect our diverse communities and deliver 21st century library services. This entry level opportunity does not require previous library experience or qualifications - we are interested in talking to anyone with a passion for our community, helping people and the many different ways modern libraries can support them. Library skills can be learned by anyone, and a career in the profession is our dream for you!
The role
This is a fixed term, part-time role for 31 hours per week. Hours are to be worked are (please note that these are unable to be changed):
- Tuesday, 11.45am - 8.15pm
- Wednesday, 1.00 - 6.00pm
- Thursday, 1.00 - 6.00pm
- Friday, 1.00 - 6.00pm
- Saturday, 9.00am - 5.30pm
You will work across the sites in the Te Rōpū Raranga cluster, which is in the CBD, and you will be based from Te Awe library.
The usual starting salary for a Customer Services Librarian is $30.30 per hour ($63,188.53 per annum, pro rata).
Te Wero | The Challenge
This role delivers forward-facing customer service at Library and Community Spaces facilities. You will be part of the team that enables the lifelong learning journey of our community members, supporting customers to use a broad range of digital and physical services and collections. You will demonstrate manaakitanga in all interactions and work to create spaces that are welcoming and inviting; you will celebrate the diversity of our community in the range of services, resources and events that our public have access to. Together we will offer our Libraries and Community Spaces as Ngā Puna Kōrero/Springs of Conversation - where the public connect, share, and contribute.
About You
- You will have a good level of physical fitness
- You are a positive, respectful and collaborative team player who provides exceptional customer service, and places people at the heart of everything you do
- Excellent verbal and written communication skills are important to build rapport with all ages and a diverse local community
- You take pride in being flexible, motivated, well-organised and having an eye for detail
- You have some familiarity with public libraries and the services we offer
- You will be tech savvy - not an expert, but confident in using standard online tools, media and common digital technologies
- You will be happy to do your fair share of work returning or shelving books
- You will be resilient and able to deal with difficult situations with customers if needed
- Actively on a te reo journey, and contributing towards an uplift of visibility and use of te reo and te ao Maori in the workplace are an advantage
- STEAM (science, technology, engineering, art, and maths) literacy skills are an advantage
- We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke the creative capital where people and nature thrive.
We can offer you a range of benefits, including 5 weeks annual leave, a friendly and supportive team culture, study leave, support for continuing your te reo journey and we have a strong commitment to health, safety and wellbeing. We encourage our people to give everything in the customer service role a go, where possible, and there are career pathways across a range of Council teams.
Applications close 12 February 2025. All applicants must have the right to work in New Zealand and be prepared to obtain and maintain a Police Vetting check.
If you have questions, please contact Belinda Davis, Team Leader, belinda.davis@wcc.govt.nz
