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Customer Engagement Specialist

  • Posted 1d ago
  • On Site
  • Full Time
Location

Rotorua

Job Description

Please Quote Reference Number 99021

  • Proven success in creating positive customer experiences
  • Key role within our team
  • Clear career progression into a sales role


We are looking for an enthusiastic and energetic individual to be the initial point of contact for visitors and new building inquiries.

This role is designed to set you on a clear path towards a position as a Sales Executive, providing the opportunity to build a strong foundation and gain a deep understanding of Lockwood offerings. Clear career progression will be outlined with the expectation you would step into a sales role within six months.

As part of your training, you will be tasked to create positive and engaging experience for all customers as they embark on their home-building journey. This role is a critical first step in the new home sales process, building trust and understanding of our brand and products.

Core Responsibilities:

  • Provide friendly, engaging, and helpful service to customers.
  • Capture and maintain customer data for our Customer Relationship Management system
  • Maintain a high standard of presentation of the homes in our Rotorua Show Village
  • Grow and develop your knowledge of the Lockwood product range and sales process.


The ideal candidate will:

  • Have proven success in creating positive customer experiences
  • Be a quick learner, eager to expand knowledge, and capable of grasping and understanding a diverse range information.
  • Be approachable and confident interacting with visitors and Lockwood staff.
  • Be authentic with the ability to relate to and interact with people from all backgrounds.
  • Have great communication skills.
  • Have excellent organisational skills.
  • Be a reliable and responsible team member who is confident to work independently while working collaboratively in a team
  • Have proficient computer skills including experience with Microsoft Office 365 and using a CRM.


The role on offer is a full-time position which includes occasional weekend work. However, we are open to designing hours around your requirements.

If you care about creating positive experiences and are motivated to succeed, we want to hear from you!


Please Quote Reference Number 99021

Hard Skills Required

  • CRM Software
  • Microsoft Office
  • Data Management
  • Sales Process
  • Organization

Soft Skills Required

  • Customer Service
  • Communication
  • Teamwork
  • Adaptability
  • Confidence

Benefits and Perks

  • ⏰
    Flexible Work
  • 🅿
    Free Parking
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