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Far North District Council

Casual Customer Service Officer

  • Posted 6d ago
  • On Site
  • Casual
Location

Kaitaia

Job Description

Working at FNDC is an awesome responsibility and privilege. Our employees are critical to our mission, no matter their role. Our Values guide how we do our job and keep us passionate about creating great places and supporting our people.

Te wero – The Challenge

We currently require a reliable and flexible casual to work in our FNDC Libraries and Customer Service centres located in Kaitāia and Kāeo. What you need to know:

  • This position is mainly based in Kāeo, with opportunities to experience work within libraries and customer services at other sites.
  • This role requires the ability to look after customers through a variety of channels e.g., face to face, email, phone.
  • You will be providing timely, welcoming, high-quality assistance to internal and external customers. Full training will be provided.
  • You will undertake general library tasks in branches, backfilling our multiskilled library and customer service staff.
  • We strive to provide an excellent customer journey for our customers, so if you can provide exceptional customer service, then we need to meet you!


I ā koe - About You

  • Experience working in customer service focused environments is desired
  • You are passionate about delivering outstanding customer service for people in face-to-face environments
  • Awareness of the modern library environment
  • Sound digital literacy including knowledge of Microsoft Office - particularly Outlook, Word, and Excel
  • You are proactive, take ownership of challenges, and are known for your attention to detail
  • You love variety in your work and helping people to solve issues
  • Availability to cover staff sickness and leave at short notice
  • You must have a current full driver’s licence and/or reliable transport
  • You have strong verbal and written communication skills.
  • You must have NZ residency or a valid NZ work visa


Tā mātou āroha – What we Offer

Far North District Council is a progressive and growing Council filled with like-minded people who love what they do and are committed to providing superior services to residents in their community.

  • Be a part of a busy team providing essential support to projects that support the community
  • Opportunity to lead to ongoing casual work or permanent opportunities


If you are interested in a varied role where no two days are ever the same, apply now!

Creating Great Places, Supporting our People

Desired Soft Skills

  • Customer Service
  • Digital Literacy
  • Microsoft Office
  • Library Operations
  • Multichannel Support
  • Communication
  • Adaptability
  • Reliability
  • Teamwork
  • Problem-Solving

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💼
    Life Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
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