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Toyota NZ

Service Advisor

  • Posted Today
  • On Site
  • Full Time
Location

Whangārei

Job Description

Due to continued growth, Northland Toyota is seeking an additional Service Advisor. We are looking for an individual passionate about delivering exceptional customer service and driven by results.

The Service Advisor is responsible for leading the customer service experience within our service department. This role involves providing advice and recommendations to our customers about the service and repair of their vehicles, always ensuring that the customer’s experience is of the highest standard. The Service Advisor will need to be able to handle customer inquiries and confidently provide accurate and timely information.

The key responsibilities of the Service Advisor.

  • Answering customer inquiries and providing advice and recommendations relating to the service and repair of their vehicles
  • Making bookings for service and repairs
  • Ensuring customer satisfaction by providing excellent customer service
  • Maintaining an accurate record of customer interactions
  • Identifying and addressing customer concerns.
  • Always maintain a professional and friendly manner with customers
  • Updating customer records and managing customer accounts
  • Liaising with workshop staff to ensure customer requirements are met.
  • Creating and maintaining relationships with our clients


About You

  • Previous experience within the automotive industry is an advantage.
  • Able to work to a high standard in a busy and high-pressure environment.
  • Excellent communication skills
  • Strong attention to detail and accuracy
  • Excellent time management
  • Full New Zealand Driver’s license
  • Ability to work Saturdays as per roster


The successful candidate will be an excellent communicator with exceptional customer service and interpersonal skills. They will be able to work independently and handle multiple tasks while maintaining a high level of quality and accuracy.

If you are interested in this role, please send an up-to-date CV and cover letter via the online application form.

Unfortunately, we are not looking to accept applications from offshore at present. If you reside outside New Zealand or do not already have the right to work here, we regret that we cannot consider your application.

We will review all applications regularly and reserve the right to close the advertisement before the end date.

Desired Soft Skills

  • Automotive Knowledge
  • Service Scheduling
  • Order Processing
  • Computer Proficiency
  • Technical Understanding
  • Customer Service
  • Communication
  • Team Collaboration
  • Problem-Solving
  • Attention to Detail

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🩺
    Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
  • ☕
    Work Café

Job Schedule

  • Shift Work
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