Please Quote Reference Number 99377
- High energy customer-focused problem solver wanted for our Customer Care team
- Opportunity for ongoing career progression
- Fast-paced and rewarding environment
Are you passionate about customer service and ready to grow in the automotive industry?
We're looking for a high-energy, customer-focused individual who thrives in a fast-paced environment. If you're someone who enjoys problem-solving, engaging with customers, and seeking career growth, this is the role for you!
Why Join Manukau Toyota Group?
At Manukau Toyota Group, you'll be joining New Zealand's largest Toyota dealer, where your contributions truly matter. Manukau Toyota Group has been serving Auckland's South and Eastern communities for over 30 years. We are a family-owned business that values teamwork, growth, and exceptional customer service. Not only will you have the opportunity to develop your skills and advance your career, but you'll also be part of a dynamic, passionate team that's dedicated to success. We believe in providing a supportive, fast-paced work environment where every day presents new challenges and opportunities to shine. If you're ready to take your career to the next level, Manukau Toyota is the place to be!
What's in it for YOU?:
- Career Progression: We believe in nurturing talent and offering clear paths for professional development.
- Collaborative Team: Work alongside passionate individuals who are committed to success.
- Dynamic, Fast-Paced Role: Enjoy variety in your work, handling customer queries and providing top-tier service.
About the Role:
As a Customer Care Representative, you'll be the first point of contact for our customers, ensuring they have a seamless experience. You will be part of a friendly, professional team, and here's what you'll do:
- Schedule Service & Repair Appointments: Ensure accuracy and timeliness in booking customer appointments.
- Handle Customer Calls: Manage inbound and outbound calls, resolving queries with a friendly, clear, and professional tone.
- Problem-Solving: Tackle customer issues efficiently while delivering exceptional service.
- Record Data Accurately: Maintain customer records and ensure data integrity.
What We're Looking For:
- Call Centre Experience: Experience in a call centre environment is an advantage, especially taking a high volume of phone calls.
- Strong Problem-Solving Abilities: You excel in resolving customer issues with strong attention to detail.
- Fast-Paced Environment: Ability to work efficiently in a fast-paced setting.
- Excellent Communication Skills: Both verbal and written communication skills are essential.
- Fluency in English: Must be fluent in English, both spoken and written.
- Availability: Ability to work Monday - Friday, with rostered Saturdays.
Ready to Grow with Us?
If you're looking to combine your customer service expertise with an exciting role in the automotive industry, we want to hear from you. Apply today and take the next step in your career!
Apply Now - We Can't Wait to Meet You!
Please Quote Reference Number 99377
