About the Business
Haka House is a collection of stylish and affordable hostels in amazing locations, offering a unique blend of comfort, conviviality, and cultural immersion. We pride ourselves on upholding Māori values and fostering genuine connections between our guests (Manuhiri), our team (Manaki), and the local community. We're not just a place to sleep; we're a welcoming home away from home, a vibrant hub for curious travellers seeking authentic experiences. ✨
About the Role
As an Duty Manager at Haka House Auckland, you'll be a key member of our team, ensuring the smooth and efficient operation of the hostel during your shift. You'll play a vital role in creating a positive and memorable experience for our guests, upholding our high standards of hospitality and contributing to the unique Haka House atmosphere. This is a fantastic opportunity to develop your management skills in a dynamic and rewarding environment.
The Role Will Involve
- Managing the daily operations of the hostel during your assigned shift, including check-in/check-out procedures, guest inquiries, and resolving any issues that may arise.
- Supervising and supporting the hostel team, ensuring excellent customer service and a positive work environment.
- Maintaining the cleanliness, security, and overall presentation of the hostel. 🧹
- Handling cash transactions and balancing the till accurately. 💰
- Enforcing hostel policies and procedures to ensure guest safety and compliance.
- Proactively identifying and addressing potential problems to maintain a smooth running operation.
- Contributing to a positive and welcoming atmosphere for both guests and staff. 🤗
- Participating in regular team meetings and contributing to ongoing improvements within the hostel.
Benefits and Perks
While specific perks aren't listed, working at Haka House offers the unique benefit of being part of a vibrant and passionate team in a culturally rich environment. You'll gain valuable experience in hospitality management, work in a stylish and exciting hostel, and contribute to a company with a strong sense of purpose. Plus, you'll meet amazing people from all over the world! 🌎
Skills, Qualifications, and Experience
- Proven experience in a supervisory or management role within the hospitality industry.
- Excellent customer service skills and a friendly, approachable demeanor.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Proficiency in handling cash and balancing tills accurately.
- Experience with booking systems and other relevant software would be advantageous.
- A passion for travel and a genuine interest in creating positive guest experiences.
Further Information
To apply for this role, please swipe right. We look forward to hearing from you!
