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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 1d ago
  • On Site
  • Full Time
Location

Queenstown

Salary

$27 .50  -  $31 .50/hr

Job Description

  • Career development and training opportunities
  • Discounted hotel rates both nationwide and internationally
  • Full time 40 hours a week


You're a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service is your passion. Your standards are high and your attention to detail is spot on - these things have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

We are Kingsgate Hotel Te Anau. Together with Millennium & Copthorne Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door.

What we offer:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform


About the role:

This is a key role in assisting the team to ensure the smooth and efficient day-to-day operations of the Front Desk, assisting guests with enquiries, reservations, and housekeeping requests and ensuring our high customer service standards are maintained.

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure. You are looking for a role where guest comfort and safety are paramount and you are respected for your high standards.

You have at least a year of hotel front office experience, ideally in 4+ star environments and previous management/supervisory experience will be an advantage. You will need your LCQ, GM and First Aid Certificates or the ability to obtain them.

This role is full-time 40 hours per week and you must be available for weekend and evening shifts. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $27.50-31.50ph.

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.


Optional: Please include a Video Cover Letter with your application

694033

Hard Skills Required

  • Front Desk Management
  • Reservations Systems
  • Guest Services
  • LCQ and GM Certification
  • First Aid Certification

Soft Skills Required

  • Communication
  • Problem Solving
  • Attention to Detail
  • Team Leadership
  • Stress Management

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • 🍲
    Meals Provided
  • 📈
    Professional Development
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • ⛑
    Uniform Provided
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