RealNZ is dedicated to delivering innovative technology solutions that drive both business success and ensure our guest experiences are extraordinary.
We are seeking a skilled Applications Support Specialist to join our Technology Team. In this role, you will be responsible for providing Level 1 and Level 2 technical support for our business applications, managing vendors, troubleshooting issues, documenting configurations and ensuring that our people have the resources they need to succeed. If you are passionate about technology and enjoy helping others, we want to hear from you!
The role involves providing exceptional technical support by configuring systems, and diagnosing and resolving application-related issues while monitoring performance and implementing updates or patches to ensure optimal functionality. It The role also includes developing user documentation and training materials to enhance user understanding and application effectiveness. Collaboration with technology and development teams is essential to gather user requirements and suggest improvements, and it's critical that you're happy to receive and give training to keep the team's knowledge up to date. Additionally, the role requires participation in user acceptance testing (UAT) for new features and upgrades, as well as identifying trends in support requests to recommend process improvements.
What we are looking for in you:
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
- Proven experience in application support or a similar role.
- Experience using and/or supporting Tourism and Ski applications
- Experience managing and working with software vendors
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- NZ Drivers Licence
- Familiarity with ITIL based ticketing and change management processes
- A working knowledge of Azure based integration platforms is preferred as is experience with any of the following applications: Maximo, EcoPortal, RTP, Aspenware, Lightspeed, Fareharbor, Salesforce, Coupa and Navision
- Strong self management skills and ability to work collaboratively virtually
- Buy-in to RealNZ's vision, mission and purpose
What's in it for you:
- Get ready for adventure! Enjoy exclusive staff rates (and even free access on select experiences) across RealNZ's incredible offerings. Raft down Queenstown's rivers, dine at Walter Peak, explore the Te Anau Glowworm Caves, and cruise through the breathtaking Milford and Doubtful Sounds.
- Medical insurance cover
- Free Cardrona andx Treble Cone winter seasons pass
Real people, real places, real experiences. Welcome to Real.
When's the best time to join the Real whānau? Now's good.
We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.
It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.
Additional details:
- Location: Queenstown or Wanaka
- Positions Available: 2
- Hours per week: 40
- Salary: $50,000-60,00060,000-70,000
There may be some weekend work required, especially in the ski season.
How to apply
Click Apply now to be taken to our careers page
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
