Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
The Role
The Trainer/facilitator role is responsible for improving capability and performance in the Global Support Centre and wider CEX team through delivering effective training, learning programs to support the Onboarding of new consultants; and the continued learning of existing consultants and technicians within Customer Experience.
Your main responsibilities:
Training Delivery
- Manages training delivery and ensures alignment to business priorities and activity.
- Ensures the effective and consistent facilitation of training/learning experiences based on sound understanding of adult learning principles, group dynamics and individual learning styles
- Responsible for managing delivery of needs driven ongoing learning and development
- Delivers training as appropriate and upskills via Train the Trainer as appropriate.
- Considers global requirement for remote learning in other markets.
Continuous Improvement
- Reviews training materials on an ongoing basis, taking into consideration analysis of data and feedback.
- Manages learning information, monitoring, evaluating and reporting on the effectiveness of all training / learning activity
Health & Safety
- Takes all practicable steps to ensure their own safety at work.
- Ensures that their actions or inactions don’t cause harm to any other person.
- Follows all safety instructions and report all hazards and incidents in the workplace.
About you
- Experienced training professional who has worked in a diverse training environment for a minimum of 2-3 years is a nice to have but not a must.
- Proven delivery skills with a passion for learning or facilitating.
- Experience facilitating training in a Customer Service or Call Centre environment (that involves a mix of phone, email and online chat contact) is desirable.
- Experience with technology enabled learning solutions (e.g. e-learning) is also advantageous.
- Delivery of Remote Learning advantageous
What we offer
Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.
All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.
https://www.trustedbrands.co.nz/
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
