We’re looking for a Level 2 Helpdesk Engineer who’s ready to take ownership of technical issues and provide top-notch support. You’ll be dealing with everything from complex troubleshooting to system administration, ensuring smooth sailing for users. If you love the sound of diagnosing faults, configuring networks, and occasionally saving the day, this is the role for you.
What You’ll Be Doing:
Handling escalations from Level 1, working on more advanced troubleshooting and resolutions
Supporting Windows-based environments, Microsoft 365, and networking setups
Managing Active Directory, Group Policies, and remote desktop support
Configuring, troubleshooting, and maintaining hardware, software, and peripherals
Working with IT teams and third-party vendors to ensure smooth operations
Providing excellent customer service – keeping users happy while fixing their tech woes
What We’d Love to See:
Experience in a Level 2 IT support/helpdesk role
Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals
Hands-on experience with Active Directory and basic server administration
Ability to diagnose and resolve a range of hardware and software issues
A cool head under pressure – IT meltdowns don’t faze you
Great communication skills – techy but still able to talk like a human
Why Join Us?
A supportive team that actually appreciates what you do,
