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• Open-Term Contractor Position!
• Work From Home Opportunity!
• Immediate Start!

This role is responsible for building strong client relationships, driving revenue, and ensuring the seamless adoption of our travel products and services. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-first approach, with a deep understanding of the travel industry.

Key Responsibilities:

Account Management & Customer Engagement

• Serve as the primary point of contact for longtail accounts, fostering strong relationships through proactive communication
• Conduct regular calls, emails, and virtual meetings to understand client needs, address concerns, and identify growth opportunities
• Provide ongoing account support, ensuring clients are well-informed about available services, product updates, and market trends
• Act as a trusted advisor to clients, offering strategic insights to help them optimize their use of our travel products and services

Sales & Revenue Growth

• Develop and execute account-specific sales strategies to increase bookings and revenue
• Proactively identify upselling and cross-selling opportunities, positioning relevant travel solutions to clients
• Promote and drive digital booking tools and platforms within the travel industry
• Work closely with marketing and product teams to align sales efforts with promotional campaigns, product launches, and special offers
• Meet and exceed sales targets, ensuring consistent business growth

Training & Onboarding

• Oversee the seamless onboarding of new clients, providing training sessions on products, booking systems, and best practices
• Conduct tailored workshops, webinars, and one-on-one training sessions to educate clients on optimizing their business with our travel solutions
• Continuously assess client needs and provide learning resources to enhance their experience and efficiency

Client Retention & Performance Analysis

• Address lost and churned accounts by identifying challenges and implementing tailored re-engagement strategies
• Gather and analyse customer feedback to improve service offerings and address pain points
• Regularly track and report on client performance, providing insights and recommendations for business growth
• Collaborate with internal teams to develop solutions that improve client satisfaction and retention

Qualifications and Skills:

• Minimum 1-3 years in inside sales, account management, or a similar role
• Bachelor's degree in Business, Marketing, or a related field
• Strong communication, negotiation, and relationship-building abilities
• Experience with CRM tools (Salesforce, HubSpot) and Microsoft Office
• Self-motivated, goal-driven, and results-oriented

Please reach out to Jen on 021 675 498 or yyang@adecco.co.nz for any inquiries.

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As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."