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Absolute IT

Senior Service Desk Analyst

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$75 k/yr

Job Description

  • Learning and development opportunities
  • Competitive Salary
  • Great team environment


ABOUT THE COMPANY

This New Zealand-based organisation is dedicated to supporting the dairy industry. It provides research, training, and advisory services to farmers, with a focus on improving productivity, profitability, and sustainability. Their goal is to help farmers thrive while ensuring the long-term health of the industry.

ABOUT THE ROLE

We’re seeking a skilled and enthusiastic Senior Digital Support Specialist to join a dynamic team in Hamilton (on-site). In this role, you’ll be instrumental in ensuring the smooth operation of our clients digital infrastructure, providing exceptional support to our users, and driving continuous improvement. Key responsibilities include managing and maintaining the service desk system, overseeing central management tools like Microsoft Intune, providing expert technical support to end-users, deploying and managing supplementary solutions, administering user accounts and permissions, and handling a diverse range of incident and service requests.

SKILLS & EXPERIENCE

  • Minimum 3 years’ experience: Proven track record in a service desk or similar role.
  • Technical Qualifications: Relevant certifications in Communications Technology and Microsoft products.
  • Complex Environment Expertise: Ability to handle multiple tasks and priorities in a demanding environment.
  • Strong Interpersonal Skills: Excellent communication and teamwork abilities.
  • Technical Troubleshooting: Experience in resolving a wide range of IT issues, from basic to complex.
  • Microsoft 365 Proficiency: In-depth knowledge of Microsoft 365 suite, including Azure AD, Intune, Entra, and Exchange.
  • Problem-Solving Skills: Analytical mindset and ability to identify and resolve issues efficiently.


Desired Candidate:

  • Passionate and dedicated individual
  • Thrives on challenges
  • Enjoys working in a collaborative team environment


BENEFITS

  • Wellbeing allowances.
  • Day off on Birthday.
  • Discount on Southern Cross.


HOW TO APPLY

Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Hard Skills Required

  • IT Service Management
  • Microsoft Technologies
  • Networking Skills
  • Incident Management
  • Technical Support

Soft Skills Required

  • Leadership
  • Customer Service
  • Communication
  • Problem-Solving

Job Schedule

  • Shift Work
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