Nau mai ki ASB
At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch people's lives.
Te tūranga | The role:
As a Customer Experience Lead in Wealth, you will lead a group of Customer Experience Owners (CXOs) and their squads, fostering a culture of customer focus and value creation. You will drive optimal customer experiences by removing friction points and enhancing customer interactions. Your role will involve developing and implementing comprehensive customer experience strategies, ensuring alignment with business objectives.
Collaboration is key, and you will work seamlessly with various teams to ensure the delivery of impactful customer journey improvements. Utilizing data-driven insights, you will continually refine customer experience initiatives and measure their effectiveness. Maintaining a relentless focus on the customer, you will advocate for their needs and ensure their voices are heard throughout the organization. As a champion of customer-centric thinking, you will ensure customer perspectives are integrated into decision-making processes. Leveraging customer feedback and analytics, you will identify opportunities for enhancing customer satisfaction and loyalty.
Ō pūkenga | About you:
To excel in this role, you should bring extensive experience in customer experience management, strategy development, and implementation. Proven leadership abilities are essential, as you will inspire teams to drive a customer-focused culture and deliver results. Strong interpersonal skills and a track record of successful cross-functional collaboration are crucial.
Analytical skills are also important, as you will need to utilize data to inform decision-making and measure the success of customer experience initiatives. A deep understanding of customer needs and a commitment to delivering exceptional experiences are paramount.
Te mahi ki ASB | Working for ASB:
In our diverse and accepting environment, our people grow their agile mind-set, learn, evolve, and utilise their skills, while being empowered to make decisions.
We offer a competitive salary, great banking benefits, heaps of personal and career development opportunities, flexible working styles and parental benefits.
Me pēhea te tono | How to apply?
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
For more information see the attached position description, please note that all applications must be received via our careers site online.
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
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