All, New Zealand

All Jobs in New Zealand

1 ... 19 20 21 ... 25
Apply Save

BigID

Esclation Engineer

  • Posted 3w ago
  • Remote
  • Full Time

Job Description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

  • BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
  • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
  • CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
  • DUNS 100 Best Tech Companies to Work For in 2024
  • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
  • 2024 Inc. 5000 list for the 4th consecutive year!
  • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity


At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We’re looking for a skilled Escalation Engineer who's interested in joining a fast-paced and high-energy escalations team. You’ll work on product development from fixes through enhancements, resolving customer issues, and training other tiers. The successful candidate will be very detail-oriented, highly organized, and have excellent organizational and communication skills. They’ll need to be able to manage multiple high-priority tasks simultaneously, and effectively drive customer product issues to resolution.

What you’ll do:

  • Troubleshoot complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers.
  • Own internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
  • Develop and modify product modules as a solution to issues or gaps reported by customers.
  • Develop and modify product modules to enhance capabilities and growth according to the company’s roadmap.
  • Play a key role in feature design activities and have an in-depth understanding of features.
  • Work with QA teams to recommend resolutions, provide insights, and ensure that issue fixes are properly implemented into our products.
  • Actively partake in company-internal training sessions, compile materials, and deliver them to other tiers.


What you’ll bring:

  • Strong troubleshooting skills and a methodical approach.
  • Programming skills: Java and node.js are required.
  • Experience with software management and deployment systems (like Jenkins, GIT, AWS, Azure, and others).
  • Previous experience working directly with customers, including on-site visits 
  • Excellent written and oral communication and teamwork skills.
  • Knowledge of networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, and network components.
  • Experience with Kubernetes and other container orchestration technologies.
  • Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
  • Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, and build environments.
  • Experience working with various databases and with MongoDB – an advantage


Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best and we don’t give up
  • Shine - We shine and make it our mission to always stand out


What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

  • Flexible work arrangements 
  • Other compulsory benefits based on country of residence


#LI-Remote

#LI-AT1

Desired Soft Skills

  • Customer Engagement
  • Collaboration & Teamwork
  • Proactive Problem-Solving
  • Communication Skills
  • Adaptability
  • Docker & Kubernetes
  • Cloud Platforms (AWS/Azure/GCP)
  • Database Systems (SQL, NoSQL)
  • REST API Integration
  • Scripting (Python/Java)

Job Schedule

  • Shift Work
Report This Job

Work from Anywhere with Remote Jobs in New Zealand.

Looking for a job that fits your lifestyle? Remote jobs in New Zealand offer the perfect blend of professional growth and personal freedom. Whether you’re in IT, marketing, customer service, or creative fields, there’s a remote job that’s just right for you.

Essential Skills for Remote Jobs

Success in remote roles requires strong communication skills, self-discipline, and the ability to work independently. You’ll also require technical skills for specific roles. Whether you're managing projects, providing customer support, or creating content, staying organised and maintaining productivity in a home office setting is key.

Flexible and Inclusive Workplace Culture

Remote work environments often emphasise flexibility and inclusivity. You'll collaborate with team members across different locations, leveraging digital tools and communication platforms like Google Meet or Microsoft teams. This setup fosters a diverse and supportive culture, where employees can balance work with personal commitments and enjoy a healthier work-life balance. The focus is on results and performance rather than hours spent in an office.

Competitive Pay and Career Growth

Remote jobs offer competitive salaries that often match or exceed traditional office roles. With fewer overhead costs, many companies can invest more in their remote workforce. There are plenty of opportunities for career advancement, with many employers providing professional development resources, training programs, and clear pathways for growth.

Achieving Work-Life Balance

Remote jobs provide the flexibility to create a work schedule that fits your lifestyle. This flexibility helps you manage personal responsibilities and maintain a better work-life balance. The ability to work from anywhere also opens up opportunities to travel or live in different parts of New Zealand without sacrificing your career.

Start Your Remote Work Journey Today!

If you’re ready to embrace flexibility and enjoy a fulfilling career, consider remote jobs in New Zealand. With diverse opportunities, competitive pay, and a supportive work environment, remote work offers the best of both worlds.