All, New Zealand

All Jobs in New Zealand

1 ... 15 16 17 ... 26
Apply Save

Restaurant365

Senior Customer Success Revenue Operations Manager

  • Posted 1w ago
  • Remote
  • Full Time

Job Description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Reporting to the Sr. Director of Customer Strategy and Operations, the Sr. CS Revenue Operations Manager for Customer Success plays a crucial role in analyzing and predicting retention and renewals, using key metrics to drive strategic decision-making and to ensure accurate forecasting and planning. This role is essential in driving customer retention strategies by providing accurate forecasts and insights, ultimately helping the organization improve customer experiences and revenue stability. This role leverages data analytics, trend analysis, and predictive modeling to provide insights into customer behavior, renewals outlooks, churn risks, and retention opportunities. By collaborating with cross-functional teams, including Customer Success, Revenue Operations, and Finance, the analyst ensures data-driven strategies that enhance customer retention and minimize churn.

How you'll add value:

  • Forecasting & Analysis: Develop and refine predictive models to forecast renewals, gross churn and retention rates, utilizing data science, historical data and other key performance indicators
  • Customer Value Insights: Analyze customer behavior patterns, engagement levels, and product usage to qualify customer value/usage and identify early churn indicators.
  • Data-Driven Strategy: Provide actionable insights and recommendations to improve retention initiatives, optimize customer success efforts, and mitigate churn risks.
  • KPI Tracking: Define and monitor key performance indicators (KPIs) related to customer retention, renewal rates, and at-risk accounts.
  • Collaboration: Work closely with Customer Success Management (CSM), Sales, Finance, and Product teams to align retention strategies with company business objectives.
  • Reporting & Dashboards: Build and maintain reports and dashboards that provide real-time visibility into renewals and retention trends as well as churn risks.
  • Process Optimization: Identify inefficiencies in retention workflows and recommend process improvements to enhance customer engagement and loyalty.
  • System Optimization: Working with IT-Systems and the business to incorporate data governance and process adherence into systems used to manage, track and report renewals, retention and gross churn.
  • Enablement Partnership: Partnering with CS enablement to ensure policies, processes and actions are rolled out and incorporated into the rhythm of the business x
  • Other duties as assigned.


What you'll need to be successful in this role:

  • Bachelor’s degree in business, data analytics, finance, or a related field.
  • 7+ years in a GTM role and or GTM Operations function in SaaS
  • 5+ years of experience in forecasting, customer success analytics, or revenue operations.
  • Strong proficiency in data analytics tools (e.g., Domo, Tableau, SQL, Power BI, Excel).
  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to translate complex data insights into clear, actionable strategies.
  • Exceptional data visualization and storytelling skills


R365 Team Member Benefits & Compensation

  • This position has a salary range of $116,000-$174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

Desired Soft Skills

  • Analytical Thinking
  • Cross-Functional Collaboration
  • Strategic Communication
  • Problem Solving
  • Storytelling Skills
  • Data Forecasting
  • Revenue Analytics
  • KPI Tracking
  • SQL & BI Tools
  • CRM Platforms

Job Schedule

  • Shift Work
Report This Job

Work from Anywhere with Remote Jobs in New Zealand.

Looking for a job that fits your lifestyle? Remote jobs in New Zealand offer the perfect blend of professional growth and personal freedom. Whether you’re in IT, marketing, customer service, or creative fields, there’s a remote job that’s just right for you.

Essential Skills for Remote Jobs

Success in remote roles requires strong communication skills, self-discipline, and the ability to work independently. You’ll also require technical skills for specific roles. Whether you're managing projects, providing customer support, or creating content, staying organised and maintaining productivity in a home office setting is key.

Flexible and Inclusive Workplace Culture

Remote work environments often emphasise flexibility and inclusivity. You'll collaborate with team members across different locations, leveraging digital tools and communication platforms like Google Meet or Microsoft teams. This setup fosters a diverse and supportive culture, where employees can balance work with personal commitments and enjoy a healthier work-life balance. The focus is on results and performance rather than hours spent in an office.

Competitive Pay and Career Growth

Remote jobs offer competitive salaries that often match or exceed traditional office roles. With fewer overhead costs, many companies can invest more in their remote workforce. There are plenty of opportunities for career advancement, with many employers providing professional development resources, training programs, and clear pathways for growth.

Achieving Work-Life Balance

Remote jobs provide the flexibility to create a work schedule that fits your lifestyle. This flexibility helps you manage personal responsibilities and maintain a better work-life balance. The ability to work from anywhere also opens up opportunities to travel or live in different parts of New Zealand without sacrificing your career.

Start Your Remote Work Journey Today!

If you’re ready to embrace flexibility and enjoy a fulfilling career, consider remote jobs in New Zealand. With diverse opportunities, competitive pay, and a supportive work environment, remote work offers the best of both worlds.