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Millennium Hotels and Resorts New Zealand

Guest Service Agent

  • Posted 3d ago
  • On Site
  • Part Time
Location

Auckland

Salary

Up to $27 /hr

Job Description

  • Create a memorable guest experience
  • Employee hotel rates nationally and internationally
  • Complimentary staff meals on duty


We are Grand Millennium Auckland. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.

Our Guest Service Agent will check guests in an out, allocate rooms, promote hotel facilities and handle daily cashiering. Resolving billing queries and guest complaints is also an important part of the job, so we are looking for someone with poise who can remain professional under pressure.

If you have previously worked in a 4+ star hotel front desk role and are familiar Opera, this would be advantageous. However, we will welcome your application if you have reception or customer service experience and believe you have what it takes to create an outstanding guest moment. It's important you are fluent in English and love interacting with customers as much as you enjoy efficiently managing their experience.

This is a part-time opportunity (minimum 16 hours), offering up to $27 per hour, will suit an individual and who is flexible with morning AND evening shifts during weeks/weekends, and public holidays.

When you join, you can look forward to:

  • Career development and training opportunities
  • Employee hotel rates nationally and internationally
  • Complimentary staff meals on duty
  • Discounted health insurance with Southern Cross
  • Employee food & beverage discounts
  • Uniform provided
  • Discounted parking


To apply for this vacancy, you MUST be a New Zealand citizen or resident. If you have secured the right to work in New Zealand and therefore hold a valid visa, we welcome to your application too.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Apply now for the chance to be a part of something truly great!

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

680060

Hard Skills Required

  • Guest Check-In/Out
  • Room Allocation
  • Opera System Proficiency
  • Cashiering & Billing
  • Complaint Resolution

Soft Skills Required

  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Professionalism
  • Attention to Detail

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided
  • 📈
    Professional Development
  • 🎖
    Long Service Rewards

Job Schedule

  • Public Holidays
  • Includes Weekends
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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.