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Compass Group

Duty Manager - Auckland Airport International Lounge X 3

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Permanent, Full Time Position + Wellness Plan + EAP Services
  • Competitive Wage + Discounted Goods & Services + Transport
  • Training + Development Programs + Career Development opportunities


He angitūtanga / The opportunity:

Join Compass Group today- Become a part of the Compass Team!

Are you a dynamic, high-performing leader with a passion for hospitality and customer service? and Do you have the experience and dedication to lead by example, ensuring high standards are maintained across all operations?

We're now looking for three exceptional Duty Managers to join our team at Auckland International Airport. This is a Permanent Full time position rostered across 7 days of the week.

We're looking for a true food enthusiast! You should have a deep passion for all things culinary, whether it's the look, taste, or presentation. We need someone with a keen eye for detail and creativity, ready to enhance our offerings and bring flair to every dish.

Ko o kawenga / Your responsibilities:

  • Supervising and participating in a team that "surprises and delights" our valued clientele while providing warm and professional customer service,
  • Maintaining the operational upkeep of the lounge and having superior customer service at the forefront of everything the position does.
  • Support and engage with team members during service to promote a collaborative and high performing environment.
  • Assist the Lounge Manager with rostering and schedule management as needed
  • Attend and participate in training sessions and team meetings as directed.
  • Assist in the training of other team members
  • Maintain responsible hosting standards at all times. Ensure all staff are regularly trained on standards, with frequent refreshers to keep everyone up to date with the latest protocols and updates.
  • The Duty Manager must ensure that all tasks associated with food service, beverage services and general customer service are performed with due regard for all Health and Safety and Food Safety regulations as required.
  • Adhere to health, safety and security procedures


He kōrero mōu / About you:

  • Ensure a proactive, resourceful and can do attitude is used at all times when supervising the lounge operations
  • Communicate clearly and effectively with a positive attitude.
  • 5 Star Hotel, Hospitality, Airline Background needed.
  • Have a Tourism/Hospitality Qualification.
  • Display a "duty of care' for yourself and other employees in providing a safe working environment
  • Having the General Managers Certificate (Liquor Service) & NZQA Food Handling Certificate (Units 167 & 168) are preferable
  • Previous experience in a similar role is a MUST


Nga painga / Benefit & Perks:

  • Competitive remuneration.
  • Training & Development Programs
  • Career Development Opportunities
  • Discounts on Medical insurance, and banks, to hotels, insurance, and more!
  • Rewards and recognition.
  • EAP Services


Mo matou / About us:  

  • We are New Zealand's leading and largest provider of food and support services across multiple industries.
  • These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
  • We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
  • Our people are awesome, they breathe life into our brands and make great things happen!
  • Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
  • We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.


Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

Hard Skills Required

  • Hospitality Knowledge
  • Health and Safety Compliance
  • Operational Management

Soft Skills Required

  • Leadership
  • Communication
  • Customer Service Orientation
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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.