We're looking for passionate Customer Service Team Members to join our team at the Wellington Aquatic centre on a permanent part time basis.
Wellington Regional Aquatic Centre (WRAC) is a community treasure operating 7 days year-round providing outstanding sport and recreation programmes and contributes to the wellbeing of Wellington's communities. No two days at WRAC are the same. Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being not only the Regions busiest aquatic facility but one of New Zealand's multi-sport aquatic facilities. The role of our Customer Service Team Members is to welcome all customers into the facility and provide a high standard of customer service and work as a team to support and maintain a safe an enjoyable environment for all. In this role you are responsible for all activities that happen at the front desk, and ensuring every customer feels welcomed, and supported during their time in the facility. You will also support customers in the retail store, as well as promote our services such as Club Active, and Swim Well etc. where appropriate.
To be suitable for this role you will:
- Enjoy interacting with a diverse range of people and providing the highest standards of customer service.
- Experienced in dealing with customer feedback and working through solutions.
- Have great time management skills and be highly organised.
- Be self-motivated and enjoy working with an energetic team who have a passion for sports, health and wellness.
- Be an excellent communicator able to deliver clear and consistent messaging who is always willing to help.
We have the following packages available, as follows:
- Package WCS1: Friday 5.45am to 2.15pm and Saturday 8.15am to 4.45pm
- Package WCS2: Sunday 8.15am to 4.45pm and Monday 5.45am to 2.15pm
- Package WCS3: Friday 5.45am to 2.15pm and Saturday 11.30am to 8pm
- Package WCS4: Monday 5.45am to 2.15pm, Tuesday 5.45am to 2.15pm and Saturday 8am to 1.30pm
If this sounds like you, and you want to work in a dedicated, fun team, then apply today. Applications close 5th February 2025. All applicants must have the right to work in New Zealand.
If you have questions, please contact Fiona Hurley, Manager - WRAC, fiona.hurley@wcc.govt.nz
We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke an inclusive, sustainable and creative capital for people to live, work and play. You can check out our Facebook page Wellington Regional Aquatic Centre | Wellington | Facebook
Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.
We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz
Kia mahi ngātahi mō Pōneke mō tōna āpōpō| Working together for Wellington's future.
