Working with the AA | Me mahi tahi tatou ki AA
For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
As we continue this growth journey, we have an exciting opportunity for an Area Manager to join our team, covering the north of Auckland and Northland areas.
What You'll Be Doing | Mō te Tūranga
You will lead a team of six Centre and District Managers, from Takapuna and LynnMall in Auckland up to Whangarei in the north. Playing a critical role as part of the AA’s Centre Network leadership team, you will provide effective leadership to grow and develop our people while ensuring operations are managed in an efficient and collaborative way.
You’ll be responsible for delivering the business unit strategy together with the overall financial and operational performance through the planning and organising of AA customer centres within your area. You will lead centre managers to deliver customer focused and compliant customer experiences while delivering a range of financial services products and government contract services. As part of the role you will:
- Monitor centre performance and productivity ensuring these meet performance measures,
- Mentor managers on the optimisation of people, capability and skill levels,
- Ensure Customer Centres are delivering a consistent customer experience of the highest quality, and
- Grow and develop the customer centre employees in your area to create a succession pool of talent and ensure great employee experiences.
About You | Mōu
You’ll have proven leadership experience in a comparable role, potentially gained within Insurance or Financial Services sectors, be an outcomes focused individual with strong leadership qualities and the ability to solve problems efficiently and effectively. We are looking for commercial acumen to help us lift the capability of our network through performance metrics and revenue, while building an engaged culture that aligns with the AA's values, so your attention to detail and the ability to develop others and guide them through change will be key to your success.
What We Offer | Ngā āhuatanga kei a mātou
- Use of a company vehicle
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangements
- Training / career development
- Discounted insurance
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Applications close on 5 March 2025
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
