Ko tō tūranga – your role
As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experiences and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.
We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand
Please note this is a part time role (20 hours per week, with a Monday to Sunday availability) based in our Queenstown store on Beach St.
Ko tō mahi – what you’ll do
You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
In this role you will also:
- Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
- Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
- Identify customer opportunities and confidently present our product offerings for both business and consumer customers
- Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
- Actively diagnose customer requirements and match them with appropriate One NZ products and services
- Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features
- Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
- Ensure accurate sales orders and set proper customer expectations for service activation and billing
Na tōu rourou - what you’ll bring
- Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
- Customer obsession with excellent communication and interpersonal skills
- Proven sales achievement with a track record of meeting or exceeding targets
- Confidence in consultative selling with experience in solution-based sales approaches
- Resilience and the ability to handle objections positively
- Previous experience in telecommunications, technology, or retail sales environments
- Understanding of both consumer and business customer needs
- Comfort working rotational shifts including evenings and weekends
- Motivation to stay current with technology and pursue informal learning to deepen your knowledge
- Commercial mindset with the ability to identify and capitalize on opportunities
Nā mātou te rourou – what you’ll get
Enjoy the stunning natural beauty and vibrant community of Queenstown, with its breathtaking landscapes, outdoor adventures, and unique local attractions. You’ll receive a location allowance to help ease the cost of living, making it easier for you to experience all that this incredible destination has to offer.
You will also receive:
- Uncapped commission structure with significant earning potential above your base salary
- Comprehensive sales training, coaching, and mentoring from industry experts
- Career progression pathways into business sales, management, or other areas of One NZ
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Market leading mobile phone with unlimited data plan, for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
- Recognition programs to celebrate your sales achievements
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Please note recruitment process:
We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.
As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.
If this sounds like you, Apply Now!
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
