Admin And Office Support, New Zealand

Admin And Office Support Jobs in New Zealand

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Westpac New Zealand

Customer Service Representative - Rotorua

  • Posted 1d ago
  • On Site
  • Full Time, Fixed Term Contract
Location

Rotorua

Job Description

Customer Service Representative, Rotorua

  • Rotorua Branch | Rotorua Central
  • Full time, 12 month fixed term position
  • Monday to Friday


Mō te tūranga | About the Role
Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter. You can expect a dynamic and fast-paced environment, with a steady stream of varied and sometimes challenging customer queries. You'll provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines. Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience.

Nā tāu rourou | What will you bring?
We’d like to hear from experienced customer service professionals who are confident in speaking with customers and stakeholders, who have strong administration and problem-solving skills, with high attention to detail and process.

  • Minimum 2+ years of proven experience in administration and customer service, within consumer banking or a related field is essential
  • Strong understanding of the banking and financial services industry, including compliance and regulatory requirements
  • Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment
  • Tech savvy – able to assist our customers with our digital platforms
  • Effective delivery of results, meeting expectations and adapting to changing business needs and conflicting customer/stakeholder priorities
  • Tertiary qualification in Business or Finance is preferred


Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
24 March 2025

Hard Skills Required

  • Customer Management
  • Banking & Financial Services

Soft Skills Required

  • Communication
  • Coordination
  • Time Management

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 👶
    Childcare Support
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • 📱
    Discounted Phone or Internet Plans
  • ⛑
    Uniform Provided
  • 🚶
    Ease Back to Work
  • ⏰
    Flexible Work
  • Work Cafe

Job Schedule

  • Monday to Friday

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Find Rewarding Admin and Office Support Jobs in New Zealand

Looking for a stable and fulfilling career path? Admin and office jobs in New Zealand offer a variety of opportunities for organised and detail-oriented people. Whether you're managing office operations, supporting executives, or handling essential admin tasks, this field is integral to the smooth functioning of businesses across the country.

Essential Skills for Admin and Office Jobs

Success in admin and office roles hinges on a combination of strong organisational skills, attention to detail, and excellent communication abilities. Proficiency in office software, such as Microsoft Office Suite or Google Workspace, is essential. Whether you're scheduling meetings, preparing reports, or managing correspondence, a knack for keeping things running smoothly is key.

Inclusive Workplace Culture

The workplace culture in admin and office jobs is typically supportive and team-oriented.. Roles vary from front-line receptionists greeting visitors to executive assistants managing high-level tasks. No matter the position, being reliable and resourceful is always appreciated.

Competitive Compensation and Benefits

Admin and office jobs offer competitive pay, with the potential for career advancement and specialisation. Entry-level positions provide a solid starting salary, and as you gain experience, opportunities for higher pay and additional responsibilities increase. Many employers also offer benefits such as health insurance and professional development opportunities.

Maintaining Work-Life Balance

Admin and office roles generally offer a balanced work-life dynamic. Standard office hours provide a predictable schedule, making it easier to plan personal time. Some employers also offer flexible working arrangements, including remote work options and part-time positions, to accommodate different lifestyles and needs.

Start Your Admin and Office Career Today!

If you're organised, communicative, and ready to support the backbone of business operations, admin and office jobs in New Zealand are a great choice.