The Role:

This role presents a unique opportunity to utilise your skills in applying appropriate judgement, providing exemplary customer service, whilst adhering to process in a regulatory environment.

This is a busy role within a dedicated, fun team who play an important role in the city. Parking supports the City's transport vision, policies, and bylaw. The Group encourages the public to comply with payment and parking rules. This is achieved by making it easy to pay and understand the parking system and through consistent compliance.

The Team:

The Parking Resolutions team is proud to foster a supportive, collaborative, and customer-focused environment. We are dedicated to empowering every team member to succeed by providing guidance, encouragement, and opportunities for growth.

Our culture is built on a shared commitment to delivering an exceptional customer experience. We approach every interaction with empathy, professionalism, and a solution-oriented mindset, ensuring that every customer feels heard and respected.

We take pride in our strong work ethic and dedication to excellence. Our team works hard to meet our goals while consistently going above and beyond to deliver outcomes that benefit our customers and the wider community.

In addition, we collaborate closely with other teams and departments across Wellington City Council. This partnership ensures we provide clear advice and support to help the city achieve its strategic goals.

If you're looking to join a team where you'll be supported, challenged, and empowered to make a real difference, the Parking Resolutions team might be the perfect fit for you!

You:

You will enjoy bringing a high level of accuracy to your work when preparing documentation (data and files) for Court Hearing requests, coupled with investigation into parking appeals, complaints, and request for information.

We are seeking strong demonstrable knowledge of and experience in:

Strong written and verbal communication skills
IT literacy
High level problem solving and decision-making skills, using professional judgement.
Adaptability, flexibility, and ability to deal with difficult customers, situations, and conflict.
Strong relationship skills and able to work with and provide advice to a wide range of people, stakeholders, and situations.

In addition, you will have personal resilience - able to sustain a high level of energy and positivity during times when they, the organisation, or the group, is under extreme pressure

We are looking to appoint between $59,987 and $70,572 for this role, depending on the relevant skills and experience.

We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke an inclusive, sustainable, and creative capital for people to live, work and play.

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

Applications close Friday 31 January 2025. All applications must be submitted online, and all applicants must have the right to work in New Zealand and hold a current practicing certificate.

If you have questions, please contact Stuart.wheeler@wcc.govt.nz Team Leader Parking Resolutions

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz

Parking Resolution Officer - Parking Services

Wellington City Council

$59.99 - $70.57 k/yr

Parking Resolution Officer - Parking Services

$59.99 - $70.57 k/yr

Wellington City Council

Wellington

Wellington City Council

Parking Resolution Officer - Parking Services

Location

Salary

$59.99 - $70.57 k/yr

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule