Frontline Station Support Team Leader!

• Based at Henderson Police Station
• Band F
• Office of Constable/Police Employee
• Permanent Full Time
• NAV
• JR5116269

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role
As the Frontline station Support Team Leader, you will be responsible for supporting and enabling the team working on the front counter to deliver excellent customer service and making every contact count. The role of an FSSO Team Leader provides operational and administrational support to FSSO’s and management.

The purpose of this role is to deliver and/or enable to deliver Our business and to encourage the continual review of the process and decision making to enable the service provided to be more responsive to shifts in service demand.

Key Accountabilities:

• The ability to deal with challenging individuals in a customer service environment
• A sound knowledge of computer applications, in particular NIA and Microsoft suites
• An ability to lead a high performing team
• Excellent verbal and written communication skills
• Priorities workflow

He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Whakaritenga motuhake | Special requirements

• Must have a drivers licence
• Must reside in Auckland
• Preferably being in a leadership position for at least a year.
• Great communication and conflict resolution skills.
• Prior risk analysis skills and should be able to mitigate that risk.
• Comes with good professional work ethics and adaptive to changing work environment.

This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/01-2025/frontline_station_support_team_leader.pdfMo

tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $80,295 and $83,973 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Wednesday 5th February 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact jeff.masoe@police.govt.nz