Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role
The Application Services Lead will be accountable for the IT operational stability, reliability and scalability of One New Zealand’s IT application systems. This role will oversee a largely outsourced application support and maintenance teams based in NZ and offshore.

Ko tō mahi – what you’ll do

Ensure that IT applications are available, reliable and perform to the business needs – delivering to SLA targets and Technology OLA’s.
Responsible for fostering a continuous improvement culture and drive operational excellence across our IT Application landscape.
Stakeholder Management and Management oversight for IT Application Support and Maintenance
Act as a point of escalation for the Applications Support and Maintenance team and take a leadership role in crisis management situations
E2E Problem Management and their SLAs
Manage operational risk – through the development of risk mitigation strategies, Capacity Management and Service Continuity plans
Ensuring health, safety, and wellbeing of all Application Operations (AO) staff.
Responsible for On-boarding and Off boarding of all Application Operations staff.
Own and manage the pre-production and production environments including incident management, problem tracking, change management, release management, service levels agreements, performance monitoring, capacity planning, vendor management
Work with Service Management Lead to ensure governance and improvements of ITIL processes.

Na tōu rourou - what you’ll bring

Minimum of 8-10 years' experience in Engineering and/or Support Operations with large-scale distributed systems - you will be part of the IT Operations team and will be responsible for stability and reliability of our platforms and apps. You will also be working on initiatives across process automation, platforms maintenance and enhancing security and stability of IT applications.
Familiarity of Site Reliability Engineering and Platform Engineering concepts
Ability to lead a high performing team, make decisions under pressure and communicate effectively.
Strong communications skills with ability to influence and persuade others.
Inclined toward adapting the new AI/Machine learning-based tools and technology for improved service delivery and to optimize the operational cost
Proven ability to work with multiple stakeholders – customers, vendors, partners and other internal teams.
Should possess exceptional troubleshooting and analytical abilities.
Demonstrable ability to effectively use data driven problem solving tools and techniques such as Kepner Tregoe and DMAIC
Experienced in leading Onshore/Offshore application development and support model

Nā mātou te rourou – what you’ll get

One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Laptop, unlimited data plan, market leading cell-phone for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Application Services Lead

ONE NZ

Application Services Lead

ONE NZ

Auckland

ONE NZ

Application Services Lead

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule