These roles are based in Christchurch only, with the potential to work from home one day a week. Current business days are Monday to Friday inclusive.

Mō te Tūranga | About the Role
Our Lending Services team is committed to living our values and the three key behavioural areas of Being Accountable and Owning It; Constructive Challenge; and Getting it Done. We focus on delivering outstanding customer experience, operational excellence, and value for all stakeholders. Responsible for supporting lending requirements for all Consumer, Business, Agri-Business, and Corporate customers and our Securitisation Programme.

As a Lending Services Manager, you will lead a team of Lending Support Specialists to embed a strong operating model and work collaboratively to deliver outstanding customer interactions by coaching and developing your team and optimizing our processes and technology. You will support a multi-skilled environment, maintain flexibility and change readiness, whilst fostering a high performing and engaged team culture.

Your goal is to ensure Lending Services is the best, most efficient, and capable team to assist customers in accessing their money faster.

Na tōu rourou | What will you bring?

• Proven leadership experience in a customer service or operations environment
• Skilled team builder able to set clear and challenging goals, generating enthusiasm and excitement
• Commercial and financial acumen
• Experienced Lender, ideally in both Consumer and Business Lending
• Excellent communication skills – both written and oral
• Highly developed critical reasoning and analytical skills
• Effective problem-solver, with the ability to think innovatively and implement change
• Excellent relationship and stakeholder management skills
• Ability to prioritize work activities, completing a variety of tasks within short timeframes, meeting deadlines, and effectively managing multiple responsibilities
• A track record of successfully leading process improvement and/or technology optimization initiatives or projects
• Highly developed attention to detail, focused on right first time and quality output
• Confident and proficient in Microsoft Office environment (Outlook, Excel, Word, Dynamics CRM)

Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment and enjoy some of the best banking and lifestyle benefits in the market:

• 4 weeks standard holiday + 5 additional days of well-being leave to support you to be your best
• Additional purchased leave options of up to 4 weeks per year
• Banking benefits, insurance discounts, and superannuation scheme
• Career growth – we promote internal capability; we have programs that recognize star performers
• Generous parental leave – and top-up government-paid parental leave
• School holiday subsidy - help you balance work and family during the school holidays
• Environmental and community care programs
• This is a permanent position; however, we also have a separate 12-month fixed-term role coming up too.

Ko mātou tēnei | Our Organisation
At Westpac New Zealand, our purpose is to help New Zealanders succeed by igniting financial possibilities for our customers, our communities, and the whole country.

What makes us unique are the people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. Because we’re a place that values, rewards, and recognizes individuality. After 160 years of making New Zealand greater, our purpose remains the same – to help New Zealanders succeed. Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self. We’re recognized as a place where talent is developed, where passions are fuelled, and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono Inaeanei! | Apply Now!

The closing date for applications is an estimate and may be adjusted if we receive enough strong candidates. We appreciate your patience as we carefully review all applications. If your profile stands out, you will be invited to complete a culture assessment before we proceed with further steps

https://youtu.be/A1JMBTCDMU0

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. We aim to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse and have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications, and capabilities.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
14 February 2025