Haka House Hostels
Group Reservations Consultant
- Posted Today
- On Site
- Full Time
Location
Auckland
Salary
$55 - $60 k/fortn
Job Description
Haka House Hostels is looking for an energetic Individual to join our close-knit Reservations & Sales team.
Our mission is to create unforgettable experiences at an affordable price – connecting our guests with nature and each other.
Reporting to our Reservations & Sales Manager, we are looking for a Group Reservations Superstar to join our HQ hub in Newmarket, Auckland.
Role Overview:
Work pattern: Full-time, permanent, 5-day work week - Mon - Fri
This key role's mission is to ensure conversion and nurture partner and group business in addition to helping people build their daydreams into a reality!
You're the definition of a people person. Curious, caring, interested and interesting, you effortlessly connect with people and groups from all walks of life.
We are committed to creating an exceptional guest/client experience and are dedicated to offering outstanding service.
You will have:
- On-point customer service skills
- Common Sense
- Mature, reliable and able to play an integral part in our customer service success.
- Ability to multi-task under pressure
- Previous experience with property management systems
- A confident yet approachable sales demeanour
- A Desire to progress your career.
- Impeccable presentation, including written, verbal and dress.
- Youth market experience disired
- Meaningful/relevant experience in customer service & reservations/call centres & having worked in the tourism industry would be advantageous.
What we offer:
A competitive salary
Life + Critical care Insurance (Visa dependent)
A chance to grow in a fast-paced and changing environment.
Wellbeing support via an App
Discounted Hostel Stays across Aotearoa
A Nurturing environment
If this sounds like the role for you hit apply and attach your cover letter and CV
Hard Skills Required
- Outbound Calling
- Product Knowledge
- Data Entry
Soft Skills Required
- Customer Management
- Interpersonal Skills
- Time Management
- Coordination
- Communication
- Negotiation
- Teamwork
Benefits and Perks
-
🧕Inclusive Workspace
-
❤Care and Appreciation
-
🧠Mental Health Workshops
-
💚Counselling Services
-
🌿Wellness Program
-
📈Professional Development
-
🛂Visa Sponsorship
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🏎Competitive Salary
-
🎉Employee Discounts and Rewards
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🎖Long Service Rewards
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🏆Performance Bonus
-
💳Company Discounts
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💻Company Supplied Technology
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⏰Flexible Work
Job Schedule
- 8 Hour Shift
- Monday to Friday