Frontline Station Support Officer – Waitemata

• Based at Wellsford Police Station
• Permanent, Full Time Position
• Nationally Advertised Vacancy
• Job Requisition ID 5172386

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role
The role of Frontline Station Support Office is to provide customer service for our Front Counter based in Wellsford Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

You will be required to work Monday to Friday 0800-1600 (no weekends or late shifts) be part of a high performing team, show attention to detail with a can-do attitude and be willing to learn.

The role of a Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.

Key Accountabilities:

• Exceptional verbal and written communication skills
• The ability to deal with challenging individuals in a customer services environment
• Outstanding customer service skills and the ability to work hard in a team environment
• Providing administrative and practical support to other workgroups within the New Zealand Police
• Computer skills and ability to learn new systems and applications
• Professionalism - Providing exceptional service as an individual and in a team. Taking pride in representing Police and making a difference in the communities we serve.
• Supportive of one another - Supporting our colleagues across every function and level of Police
• Manage time effectively to complete multiple files and meet deadlines

He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Whakaritenga motuhake | Special requirements
Must be a New Zealand Citizen/Permanent Resident
Must have a restricted driver’s licence (full driver’s licence is preferable but not essential)

This role is set at Individual Contributor level. This means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.

For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/01-2025/frontline_station_support_officer_2.pdf

Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful for the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Friday March 14. Applications may be reviewed and contact made with candidates prior to the closing date.

If you have any questions about this vacancy, please contact ed.paterson@police.govt.nz