Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

The University Health and Counselling Service (UHCS) is a service within Campus Life and helps students to prevent and overcome personal difficulties relating to their physical and mental wellbeing, and in so doing helps them to achieve their full potential at the University.

Job Description
Te Whiwhinga mahi | The opportunity

Are you an administrator or receptionist looking for a fulfilling role where you make a difference every day?

Are you able to provide a professional service while under pressure? We are looking for someone to add to our existing team in the role of Reception Administrator, where you will add to our support services in the University Health and Counselling Support Services Team.

The purpose of this role is to provide a high standard of customer service in support of the reception and administration functions at UHCS, contributing to continuous improvement and ongoing UHCS development. You will be part of a close knit, friendly team, where your thoughts and ideas will be listened to.

This is a full-time (37.5 hours per week), permanent opportunity.
The salary range for this role is between $50,700- $61,700 based on skills and experience per annum depending on experience and qualifications.

The start date of the role is the end of February 2025.

For more information, please view the position description.

Qualifications
He kōrero mōu | About you

Successful candidates must be dynamic, friendly and professional and be able to deal with clients face-to-face, over the phone and through email communications. Computer skills are a must and previous experience in a healthcare setting would be a significant advantage.

You will also be comfortable using patient management systems to manage appointments, create invoices and process enrolments and registrations, while also ensuring the smooth running of daily administration support enrolments and registrations.

Our ideal candidate will bring the following:

• Experience in customer service, front desk, or administration role.
• Experience of working in a health care setting such as a general practice
• A calm, mature approach with a cheerful and compassionate nature
• Methodical and organised with a proven flair for process and detail
• A strong team player with outstanding communication skills
• A current first aid certificate is preferred.
• Experience working under pressure and fast-paced environment.
• Computer literacy and have a good understanding of different computer applications i.e. MS Word, Excel etc.
• Natural people-person - you will have the ability to communicate with a diverse range of stakeholders.
• Committed to continuous improvement - you will be able to deliver relevant and timely administrative and reception support to the clinical teams and reception coverage along with ensuring that customer service excellence goals are met.

Additional Information
Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 19 January 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

We reserve the right to close applications early if a suitable applicant is found. We will be shortlisting for this role in early February 2025.

Please reach out to Tania Abernethy-Jones, via tania.abernethy-jones@auckland.ac.nz, for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz