Date: 17 Apr 2025
Location: West Auckland, NZ, 1010
Company: Auckland Council

• Be the heartbeat of vibrant community places connect, create, and inspire
• Help shape engaging library programmes & services that bring people together
• Support digital literacy & innovation empowering our community with tech skills

He angitūtanga: The opportunity
Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus, and we are an extraordinary destination for the people of Auckland. Our Senior Library & Council Service Assistants play a vital part within our library team ensuring that our libraries within the Whau Local Board, provide a world-class customer experience that is second to none.

An exciting opportunity has become available to join the Whau Local Board cluster as a Senior Libraries & Council Services Assistant, supporting and delivering library services including adult and digital literacy and outreach. This is a permanent part-time position, working 20 hours across three days, including one weekend day.

To succeed in this role, you'll need to be flexible, proactive, and passionate about serving the community. While the role is primarily based at Blockhouse Bay Library, you may also be required to work across our other local libraries in Avondale and New Lynn, depending on operational needs.

He kōrero mōu: About you
Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
We are looking for someone who:

• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
• Has a flexible and collaborative approach to work, excellent communication, and attention to detail.
• Is resilient, adaptable, reliable and able to foster great relationships within the team and across the local board.
• Provide exceptional customer service, including supporting customers to use a wide range of library and non-library resources, navigating literacy and social vulnerability issues.
• Experience working with people from diverse backgrounds.
• Keep up to date with current technology and digital tools to support customers with access to resources in all formats.
• Enable and support co-design of programmes and services, driven by community need.
• Knowledge/understanding of Te Ao Māori and a willingness to learn.
• An ability to speak in one of our community languages will be desirable.
• A clean driver licence is desirable.

Ngā āhuatanga kei a mātou: What we offer
We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism.

You will receive dedicated training and development to help build your career. You will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.
Tono Mai: Apply Now! You can find the position description here
Applications close 28th of April 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.