About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

About the Role

Based at our Whangarei branch, the Customer Services and Claims Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.

This is a fixed-term, part time position, working Monday to Friday 10:00am - 2:30pm with rostered Saturdays 8:00am - 11:00am. This position is fixed-term from March 2025 until August 2025.

Key responsibilities include:

• Overseeing reception counter and responding to visiting customers
• Handling customer queries via phone and email
• Data entry and processing of misdirected/undeliverable freight.
• Assisting in operational and admin duties as required.

About you

• You have proven success in creating positive customer experiences
• Ability to relate well to customers and contractors
• A natural problem solver, you will look for opportunities to meet customer needs
• You can bring transferable service skills to the fast-paced logistics industry
• Team player who has a strong desire to make a real difference

Join us and in return we can offer

• A supportive and high-performing team environment
• Onsite parking available
• Grow your career with Freightways, an NZX Top 50 company

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done.

If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening.