• Drive operational excellence and continuous improvement.
• Benefit from extensive training and development programmes.
• Opportunities for career advancement within a leading organisation.
• Be part of a dynamic, growth-focused sector.

He angitūtanga / The opportunity:

Your primary focus will be on delivering business excellence across Business and Industry clients within New Zealand. You will lead strategic mobilisation and integration of new contracts into existing operations, ensuring effective coordination with operational teams for successful implementation. Your role will also involve developing and implementing retention strategies to enhance client satisfaction and meet contractual KPIs.

Ko o kawenga / Your responsibilities:

• Lead the strategic initiation and setup of new contracts, ensuring seamless integration with current operations.
• Manage the introduction of new products and services, coordinating with operational teams for successful implementation.
• Develop and implement strategies for retention, conduct retention clinics, and ensure the fulfilment of contractual KPIs and obligations.
• Oversee the operational project management team, fostering a culture of high performance, collaboration, and continuous improvement.
• Act as the principal contact and business partner for sector operational teams and clients concerning business excellence.

He kōrero mōu / About you:

• Proven background as a senior-level operations manager, adept at managing client contracts within the service industry.
• Strong capability to forge productive relationships with clients and individuals from diverse backgrounds.
• Demonstrated ability to function as a team player, working seamlessly and collaboratively across various business functions.
• Effective in leading change initiatives, engaging key stakeholders to achieve desired outcomes.
• Highly focused on outcomes, with an excellent track record of implementing strategies and business plans to enhance overall business performance.
• Driven by customer service, with a proven record of innovation and achieving high performance.
• Exceptionally organised with a solid history of leading projects to completion on time and within budget.

Nga painga / Benefit & Perks:

• Enjoy competitive pay plus bonuses and comprehensive benefits, including a company vehicle.
• A key leadership role within a dynamic, growth-focused sector.
• The opportunity to lead and shape a high-performing team.
• Career development and growth within the global Compass Group framework.
• A supportive and collaborative work environment.
• The chance to be part of a leading organisation in the industry.
• Exclusive discounts on medical insurance, banking services, hotels, and more.
• Experience our supportive culture with flexible working options and Employee Assistance Programmes.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Successful candidates will be able to pass pre-employment checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries, please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities