Job Description

• Provide environment planning and oversight to inform CCS-PDD change delivery planning and risk management.
• 1 Year Fixed Term – can be based in Wellington, Upper Hutt or Christchurch locations.

Mō mātou | About us
CCS (Customer & Compliance Services) Planning, Design and Delivery (PD&D) enables high quality design and delivery of integrated change. We work across systems, processes and services to achieve customer outcomes and benefits. We role model systems thinking and champion good design and innovation within the ecosystem that ensures IR is leveraging its capabilities to improve customer outcomes.

CCS PD&D teams play a key role in planning for, prioritising, designing, scheduling, and implementing changes to systems and related business processes which IR and our customers rely on every day. The changes these teams will be collectively managing may come from policy, legislative (including remedial), technical advice, or procedural adjustments or via updates to functionality by our external suppliers and partners.

Mō te roopu | About the team
The CCS PD&D Support Office supports delivery planning and quality assurance of CCS PD&D initiatives and Releases, across all delivery phases from design to Early Life Support.

Mō te tūnga | About the role
In this role you will:

• Work with FAST Enterprises and Inland Revenue Enterprise Services to plan for, track and monitor all environmental requirements relating to CCS PD&D changes.
• Identify, impact assess and track, technical and business impacts to CCS of changes deployed by delivery teams outside CCS.
• Support CCS PD&D changes through the Enterprise Services change and release process.
• Development schedules review.
• Identify emerging trends and provide thought leadership to support the development of innovative solutions and improve customer experience.
• Act as a point of escalation or assistance for complex issues to support risk management, integrity of advice and capability uplift.

Mōu | About you
To be successful in this position you will have:

• Good understanding of technology change management processes and governance.
• Experience with providing analysis and advice for complex technology changes, particularly focussed on technology environment management.
• Understanding of the development approach of FAST Enterprises.
• Be a quick and curious learner, with the ability to challenge the status quo to achieve efficiencies and reduce delivery risk

In your application, please include examples of how you have demonstrated the following three capabilities for the role you are applying for:

• Customer Advisory – Provide high quality information, advice and services to internal and external customers by understanding each customer and providing proactive and tailored responsiveness to their needs.
• Quality Decision Making – Capability to use the right information and insights in the right context, at the right level and pace, making effective decisions considering impacts and independencies.
• Data Analytics and Insights - Effectively use data and information to develop insights that inform and drive high quality decision making.

Tono mai | Apply here
Please apply online, attaching a copy of your CV, Cover Letter and the demonstration of the capabilities required to meet the role requirements. Click here for the Role Description.

For any questions, please contact Julie.Galang@ird.govt.nz

Applications close 5pm Friday 24 January 2025.
Inland Revenue welcomes applicants from all walks of life and we want all our people to achieve their full potential. We support flexible working that meets the needs of our people and our business. Let us know if you need any information about the role or any support throughout the recruitment process.