Location: Auckland Britomart or Wellington Hapori Poneke
The Digital Onboarding Specialist is responsible for managing and enhancing the digital onboarding experience for new customer service representatives.

This role involves creating an efficient, engaging, and structured onboarding process using digital tools and platforms to ensure that new hires quickly adapt to their roles and are equipped with the necessary knowledge, skills, and tools to succeed in a high-paced customer service environment.

Mō te tūranga | About the Role

Provide operational and customer support for Westpac online banking channels.
Provide technical support for a variety of PC based applications are supported, including DeskBank, Business Online Banking, Corporate Online and Westpac One for Business.
Identify problems quickly using both good telephone technique and technical knowledge, recording relevant client information. ·
Provide prompt, courteous & professional solutions to customers calls
Solving and/or escalating problems to relevant areas
Liaise with third party providers to ensure expedient and permanent resolution of operational problems
Attentive to related needs of customers providing necessary solutions
Maintain good working knowledge of banking products

Nā tāu rourou | What will you bring?

Contact centre or helpdesk experience
Customer service experience in a professional environment
Strong computer and software experience
Good general banking experience is desirable
Experience dealing with business or corporate clients is desirable

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
4 March 2025

Digital Banking Specialist

Westpac New Zealand

Digital Banking Specialist

Westpac New Zealand

Baverstock

Westpac New Zealand

Digital Banking Specialist

Location

Job Description

Soft Skills Required

Benefits and Perks

Job Schedule

Company Video