• Opportunities to contribute growth within the Western Europe market!
• Career growth and development within the travel industry!
• Working from Home Opportunity & Competitive salary!

In this role, you will play a key role in driving business growth by actively engaging with travel agents and delivering exceptional service across multiple channels. With a strong emphasis on phone, email, and WhatsApp communication, you will support agents, address their needs, resolve issues, and contribute to revenue growth.

Key Responsibilities

• Sales Engagement - Act as the primary sales contact for travel agents via phone, email, and WhatsApp, building strong relationships and driving business growth.
• Sales Processes - Assist in local sales activities, including credit management, offline initiatives, lead generation, agent training, and complaint resolution.
• Agent Support - Provide guidance and support to travel agents utilising the online reservation system, ensuring a seamless experience.
• Administrative Assistance - Support sales managers with office and administrative tasks, contributing to the smooth operation of the sales process.
• Cross-Functional Collaboration - Work closely with internal HQ teams to drive solutions, resolve issues, and follow up on sales cases.
• Translation Support - Translate messages and facilitate communication in Italian to support agents effectively.

Qualifications

• Industry Experience: A minimum of 3 years in the travel industry (B2B), with previous experience servicing travel agents or travel suppliers.
• Communication Skills: Excellent verbal and written communication skills, with fluency in English and proficiency in Italian.
• Customer Focused: A proactive team player with a self-starter mentality, dedicated to providing exceptional service.
• Tech Savvy: Comfortable using online systems and tools for agent support and communication.
• Organized and Efficient: Strong organizational skills with the ability to manage multiple tasks and priorities.

*This position is a Full-time Working from Home position, must be located in Queenstown.

Feel free to reach out directly to Jen for any enquiries: yyang@adecco.co.nz or 021 675 498

"As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."