• Central Christchurch location
• Well-known organisation in the insurance industry
• 12 month fixed term contract

About the Company & Culture:

We are seeking a highly skilled and experienced Claims Officer to join our client’s collaborative team for a 12-month fixed term contract. Based in the Christchurch CBD, this role offers the opportunity to work in a fast-paced and supportive environment within the insurance industry.

The successful candidate will have a strong background in claims handling, with a focus on delivering exceptional service to clients while ensuring accurate and efficient claim assessments.

Day to day responsibilities:

• Manage and process claims from start to finish, ensuring timely and accurate decisions
• Liaise with all parties involved to gather necessary information and provide clear communication throughout the claims process
• Assess claims to determine coverage and liability based on policy terms and conditions
• Provide expert advice and support to clients regarding their claims and policy entitlements
• Investigate and analyse claims to ensure compliance with industry standards, legal requirements, and company policies
• Work closely with the underwriting and customer service teams to ensure smooth claims operations
• Maintain accurate records of claims, communications, and any actions taken in the CRM

About You:

• Proven experience in a claims handling role within the insurance industry
• Strong knowledge of claims processes, policy terms, and relevant legislation
• Exceptional attention to detail with the ability to assess and process complex claims
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders
• Strong problem-solving abilities and a proactive approach to resolving issues
• Ability to work under pressure and meet deadlines

What’s On Offer:

• A competitive base salary
• A collaborative and inclusive work environment
• Opportunities for professional development and growth
• Convenient Christchurch CBD location

If you’re an experienced Claims Officer with a passion for providing exceptional service and want to make an impact in the insurance industry, we’d love to hear from you. Apply today!

Applications will be reviewed as they are received, so apply quickly.
For any queries, please email Hannah at hannah.williams@madison.co.nz