Design and Analysis Lead, Wellington
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KiwiRail

Design and Analysis Lead

  • Posted Today
  • On Site
  • Full Time, Fixed Term Contract
Location

Wellington

Job Description

  • Position could be based in Auckland or Wellington
  • Career development and growth opportunities
  • Competitive salary package plus benefits
  • Full Time, Fixed Term (24 Months)


He kōrero mō mātou | About us:
At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

He whakamārama mō te tūranga mahi | About the role:
As our Design and Analysis Lead, you’ll play a pivotal role in transforming KiwiRail’s Business Analysis practice, shifting from fragmented approaches to a cohesive, service design-driven model. Your leadership will ensure KiwiRail adopts innovative, human-centric design principles that enhance customer experience, streamline operations, and drive business value.

Your responsibilities will include:

  • Develop and implement strategic design and analysis frameworks that align with KiwiRail’s objectives
  • Lead service design initiatives, creating service blueprints and customer journey maps to optimise experiences
  • Delivering hands-on service design and analysis work, setting the standard for best practice
  • Conduct in-depth system analysis, ensuring technology, data, and business processes align with our strategic goals
  • Translate technical insights into compelling business cases and executive presentations
  • Foster collaboration across IT, business units, and transformation teams to enhance operational efficiency
  • Mentor a team of business analysts and service designers, building a culture of learning and innovation


This is a fixed-term position for two years, offering the opportunity to lead a high-impact initiative that will leave a lasting legacy at KiwiRail

Ngā pukenga e rapu nei mātou | What you will bring:
You’re a strategic thinker with a passion for service design and business analysis.You’ll will bring:

Essential:

  • 10+ years of experience in service design or business analysis leadership, driving transformation projects
  • Strong team leadership skills, with experience mentoring and growing capability in business analysis
  • Proven ability to develop and implement customer journey maps, service blueprints, and design thinking frameworks
  • Experience translating technical insights into compelling business cases and stakeholder communications
  • Expertise in business modelling, stakeholder management, and process improvement
  • A collaborative mindset, with a track record of working across teams to drive meaningful change


Desirable:

  • Professional certification in Service Design or Business Analysis
  • Experience with SFIA 8 skills framework
  • A bachelor’s or master’s degree in computer science, Design, Information Systems, or a related field


Nōu te rourou | What’s in it for you:

  • Competitive salary and benefits package, including discounted health insurance
  • A vibrant and inclusive team culture that values diversity
  • Opportunities for career progression within KiwiRail
  • Comprehensive training and development to grow your expertise
  • The chance to contribute meaningfully to New Zealand’s rail network


Kua rite, kia rite | Ready to make a difference?

Applications Close: 3rd April 2025 unless filled sooner!

Due to Immigration Regulations, we are currently only accepting applications from candidates residing within New Zealand as New Zealand Residents or as Citizens for this role!

Hard Skills Required

  • Learning Design
  • Digital Learning Transformation
  • Learning Management Systems
  • NZQA frameworks

Soft Skills Required

  • Coordination
  • Communication
  • Time Management
  • Attention to Detail

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • Sick Leave
  • Bereavement Leave
  • Extended Annual Leave
  • Wellbeing Support

Job Schedule

  • Shift Work
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