Position Overview
Join Our Team at Massey Halls of Residence!
Are you passionate about creating a welcoming and supportive environment for students? Do you have exceptional customer service and administrative skills? Massey University’s Accommodation Service is looking for a dedicated individual to join our team and play a key role in supporting students as they transition into university life.

This role is located on our Albany Campus, Auckland.

About the Role:
As a Customer Services Administrator, you will be the first point of contact for prospective and current residents, ensuring they receive outstanding customer service. Your role will involve front-line service, application processing, administration, and ensuring a safe and supportive living environment for students in our halls, apartments, and studios.

Key Responsibilities:
Frontline Service

• Provide a professional, welcoming, and responsive reception service across multiple communication channels.
• Engage proactively with residents, offering assistance and referrals as needed.
• Respond to service requests and ensure timely resolutions.
• Maintain up-to-date knowledge of Massey Halls policies, agreements, and community guidelines.
• Organise reception and common areas to maintain a professional and welcoming environment.
• Participate in arrival and open days, assisting with accommodation tours.

Application Processing

• Handle application inquiries and ensure accurate documentation.
• Maintain and update application records for reporting and selection processes.
• Support applicants through the reapplication process and follow-up communications.

Administrative Support

• Coordinate mail distribution and maintain up-to-date administrative records.
• Ensure Massey Halls’ branding and guidelines are reflected in all communications.
• Assist in check-in/check-out procedures.
• Support marketing and promotional material distribution.
• Assist in processing charges.

Risk & Safety Management

• Ensure compliance with operational legislation, including data protection and privacy.
• Assist in emergency evacuations and report health and safety issues.
• Adhere to the Code of Practice for Tertiary Education Accommodation and Pastoral Care of Students.

Bookings Administration

• Manage bookings from initial application through arrival, ensuring smooth processing.
• Allocate students to accommodation and liaise with the Residential Life team.
• Process short-stay and group bookings, ensuring room readiness.
• Manage room change requests and assist with invoicing.
• Collaborate with Res Life and Facilities teams for room and hall preparation.

What We Are Looking For:

• Strong customer service and communication skills.
• Experience in an administrative or student services role.
• Ability to multitask and manage competing priorities to meet deadlines.
• Proficiency in Microsoft Office and CRM systems.
• High attention to detail and problem-solving skills.
• A passion for student support and community-building.

Qualifications and Experience:
Previous experience in administration, customer service, or front-of-house roles is advantageous.
The salary band for this position is $48,036.00 to $63,675.00 (NZD) based on skills and experience.

In addition to a competitive salary, Massey also offers:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
• Five university holidays per year in addition to your annual leave
• Subsidised Southern Cross Healthcare plan for you and your family
• Discounted membership to our fully equipped recreation centre and gym facilities
• Staff purchasing privileges and discounts at many commercial and retail businesses across NZ.
• Access to a wonderful on-Campus crèche /day care facilities for dependents of staff on our Manawatū and Auckland campuses
• Comprehensive professional development and training programmes

Apply now!
Be part of a supportive and dynamic team dedicated to student success.
Opportunity to make a meaningful impact on students' university experience.
Work in a vibrant campus environment with great facilities.

If you meet the above criteria and are excited about contributing to a vibrant student community, we encourage you to apply online now.

The employment setting will involve work with people across the lifespan and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children’s Workers) Regulations 2015.

Please note: We reserve the right to appoint a suitable candidate before the closing date.