• Join a Leading Company: Be part of New Zealand's largest food and support services provider.
• Career Growth: Access comprehensive training and development programs to advance your career.
• Supportive Environment: Work in a team that values respect, growth, and teamwork.

He angitūtanga / The opportunity:

Join our dynamic team at Auckland International Airport Lounge as a Service Operations Manager. In this role, you'll be responsible for organizing and managing the contract in accordance with Compass Group and client standards for Catering services. You'll ensure the delivery of high-quality services that meet client expectations and manage the development and training of all team members.

Ko o kawenga / Your responsibilities:

• Oversee day-to-day operations of 3 Lounges spread across the Domestic and International terminals. This includes direct management of the managers and supervisors of each Lounge.
• Assist Senior Management with planning, strategy and execution related to Auckland Airport terminal expansions.
• Develop and maintain effective business relationships with clients, ensuring long-term and mutually beneficial partnerships.
• Manage contracts to provide services, ensuring compliance with the contracted scope of work for all services.
• Establish, maintain, and monitor quality customer service practices, driving the team to deliver end-user satisfaction.
• Effectively manage the cost of goods and/or food within the workplace, including inventory and stock control.
• Lead and manage an effective team, providing feedback, training, and development to staff.

He kōrero mōu / About you:

• In-depth understanding of Occupational Health, Safety, and Environment principles.
• Strong commercial acumen with the ability to manage a budget.
• Proven experience in managing successful teams and forming productive relationships with clients.
• Ability to identify contract retention and new business opportunities.
• Computer literate with the ability to use IT systems to maintain efficient operations.

Nga painga / Benefit & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients.
• Our people are awesome, they breathe life into our brands and make great things happen!
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
• Successful candidates will be able to pass pre-employment checks satisfactorily.
• Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries, please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities